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Prison Wellbeing (IAPT) Service

  • The Prison Wellbeing (IAPT) Service is an NHS service situated in prisons which offers primary mental health support for mild to moderate common mental health difficulties. We provide guided self-help via individual appointments, group workshops and Cognitive Behavioural Therapy.

  • Service Manager Lead: Chris Strivens
  • Service Contact: 01603 421449 (General) The teams can be contacted at the prison by telephoning: HMP Norwich 01603 706387 HMP Bure 01603 326400 HMP Wayland 01953 804000
  • Address:
    The Paston Centre,  Hellesdon Hospital,  Drayton High Road, Norwich, NR6 5BD
  • Reception hours: Monday to Friday, 9:00 to 17:00

What this service offers

This service covers the populations of HMP Norwich, HMP Bure and HMP Wayland. 

Conditions we treat in this service: 


Depression and low mood  



Post-Traumatic Stress Disorder  

Sleep problems



Access this service

Referral criteria 

Potential service users would need to be residents of the Prisons listed above. 

Potential service users may be experiencing depression, low mood or any of the other conditions listed above. 

How can people get referred to this service?  

Self-referrals are encouraged but referrals can also be made by prison staff. 

What to expect when referred 

One of our Psychological Wellbeing Practitioners (PWPs) provide a face to face meeting and together discuss what is going on and what could change for the person or how our service may be able to support with that. 

Psychological Wellbeing Practitioners (PWPs) are primary care health professionals who have had specific training in how to support people experiencing low mood and / or anxiety disorders. 

Visiting and onsite facilities

There is strictly controlled and monitored parking at the prison sites for staff and visitors. 

There are access arrangements for visitors with disabilities including toilets. 

Visits and access, along with security arrangements, is managed by the Prison Service, the contat numbers for which are listed below: 

  • HMP Norwich 01603 706387 

  • HMP Bure 01603 326400 

  • HMP Wayland 01953 804000 

Facilities provided onsite are the prison facilities which include accommodation units, healthcare facilities, kitchens, workplaces for the residents and a visitors centre. All areas are within a secure perimeter with restricted access. 

How this service support carers including friends and family

Where possible we encourage our service users to maintain relationships with friends and family. 

Where appropriate, we take into account any information provided by family or carers during our involvement and we can also advise on some aspects of the criminal justice system. 

The Prison service provides arrangements for safe custody so if anyone, such as family or friends, have concerns about a loved one in custody they can contact the prison for support. 

Urgent help

Prison residents seek urgent assistance from prison officers in their accommodation who will then call for medical assistance as required. 

In the community:

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 0808 196 3494 to speak to our 24 hour mental health crisis line called First Response.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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