Carer Ambassadors are members of staff who help make sure carers, families and supporters are recognised, listened to and involved. They support our teams to work in line with the Triangle of Care.
A Carer Ambassador may not always be the person you contact directly, but they help staff in their team understand the important role carers play. They encourage good communication, promote carer involvement and help make sure carers are signposted to the right support.
If you are supporting someone who uses our services, the team you are in contact with should give you details of the most appropriate person to contact. This information should be included in the Our Partners in Care booklet or shared with you by the team involved in the person’s care.
If you are not sure who to contact, or you have a non-urgent carer-related question, you can contact our dedicated carers email service: carersQAservice@nsft.nhs.uk.
Carer Ambassadors help their teams improve how they involve and support carers. This includes helping staff to:
We want carers to feel included, informed and supported. Carer Ambassadors help teams keep carers in mind and make sure staff understand the difference carers can make to a person’s care, safety and recovery.
You can expect staff to listen to your views, value what you know about the person you support, and involve you in care discussions where possible and appropriate. If information cannot be shared because of confidentiality, staff should still listen to any concerns or information you want to provide.
Carer Ambassadors can help staff signpost you to information and support that may be helpful for your caring role.
This could include local carer services, carers assessments, carers groups, emotional wellbeing support, and information about mental health conditions or treatment.
