About us

Norfolk and Suffolk NHS Foundation Trust helps people with mental health problems. The Trust enables people to live fulfilling lives. We support people to improve their emotional wellbeing.

The people who use our services and their carers are at the heart of everything we do. They play a vital role in helping to shape the way we deliver services.

We aim to provide outstanding advice and care in a friendly, flexible and timely manner. We support good physical health, healthy relationships and an active life.

We research and innovate. We aim to provide and co-ordinate high-quality and cost-effective services.

How we fit into the NHS

​NHS England and NHS Improvement (NHSE/I)

​NHSE/I leads the National Health Service (NHS) in England. It is an independent body, at arm's length from the government.

Its main role is to improve health outcomes for people in England:

  • Providing national leadership and driving up the quality of care
  • Overseeing the operation of clinical commissioning groups
  • Allocating resources to clinical commissioning groups
  • Commissioning primary care and specialist services
  • For more information, visit the NHS website.

Clinical Commissioning Groups (CCGs)

​CCGs commission most services, including:

  • Planned hospital care
  • Rehabilitative care
  • Urgent and emergency care (including out-of-hours)
  • Community health services
  • Mental health and learning disability services

CCGs can commission any service provider that meets NHS standards and costs. Service providers can be NHS hospitals, social enterprises, charities, or private sector companies.

CCGs must like the quality of services they commission. They must follow guidelines from the National Institute for Health and Care Excellence (NICE). They must consider data from the Care Quality Commission (CQC) about service providers.

NHSE/I and CCGs must involve patients, carers and the public in decisions about services.

Find your local CCG