What do the Patient, Advice and Liaison Service do?

The Patient, Advice and Liaison Service can:

  • Provide information about NHS and other services
  • Signpost to specialist services
  • Listen to concerns, comments, compliments and suggestions
  • Help solve problems that need quick resolution
  • Manage complaints

How to contact us and log a complaint

The team deals with enquiries by email, telephone and in person by prior appointment (when permitted) and is there to help when you need advice, have concerns or are not sure who to turn to for help. 

If you have talked to staff and you remain unhappy, you can take this further and make a formal complaint.

Email: PALSandComplaints@nsft.nhs.uk 

Phone: 01603 421486

Calls from mobiles and other providers may be charged.

Postal address:

PALS
County Hall
Floor 7
Martineau Lane
Norwich
Norfolk
NR1 2DH

Feedback

PALS actively encourage feedback on the services we provide. If you have any comments, would like to suggest any improvements or would like to use the service, please get in touch.

We welcome the opportunity to explore how we can put things right and how we can learn from your experience.

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