Friends and Family Feedback
Site map
Accessibility
Text Size:
Contrast:
Help in a crisis
Service users
Attend Anywhere
Suicide prevention and awareness
Winter wellbeing
Information, advice and support
Care planning
Keeping you safe from infection
Chaplaincy
LISTEN
Managing your information
Mental health conditions
My Care Record
Pharmacy and medication
Guidance on phishing emails and scams
Physical health
Social Media
Safeguarding
Carers
Carers Week 2022
Carers' assessments
Carers' news
Money and benefits
The Care Act 2014
Triangle of Care
Who is my Carers' Lead?
Young carers
Our services
Adults
Assessment
Autism
Community
Hospital liaison
Inpatient wards
Children and young people
Learning disability
Mother and baby
Older people
Rehabilitation
Secure and forensic
Therapeutic
Wellbeing
All services
Get involved
Current opportunities for you to get involved
People Participation
Staff Excellence Awards 2022
Our charitable funds
Suicide and Self Harm Prevention Strategy
All to play for (Football)
Work with us
Your recruitment journey
International Recruitment Programme
Join our Mental Health team
Our vacancies
NHS Professionals (bank staff)
Apprenticeships
Volunteering
Development opportunities
Work experience
Why Norfolk and Suffolk?
About us
East of England, NHS Specialist Mental Health, Provider Collaborative
Board of Directors
Coronavirus/COVID-19
Council of Governors
Equality, diversity and inclusion
Find out about Membership
Freedom of Information
Freedom To Speak Up
Disciplinary Policy – People before process
Green Light Toolkit
Hellesdon Rivers Centre
Our Strategies
NHS Provider Licence
Our values
Peer Support Workers
Smokefree
News and events
Events
Mental Health and You podcast
Media enquiries
Social media and our video archive
Mental Health in Focus
LGBT+ History Month
For professionals
Advice and guidance for patients in Norfolk and Waveney
Knowledge and Understanding Framework
Family Therapy Training
Health, social and care workers COVID-19 support service
Research
The ASPIRE study
Be a part of research
Become Involved
Researching Together Network
Meet the Teams
Research news
Research compliance and policies
For researchers
Research for children and young people
Research for adults
Research for older people
Recovery College
About Recovery College
History of Recovery College
Frequently asked questions
Meet the team
Timetable
Our courses
Your stories
Your self study
Get in touch
Complaints
Compliments
Friends and Family Test
Ask our Board of Directors
Service users
Attend Anywhere
How it all works
Suicide prevention and awareness
Winter wellbeing
Information, advice and support
Care planning
Keeping you safe from infection
Chaplaincy
LISTEN
Managing your information
Mental health conditions
My Care Record
Pharmacy and medication
Guidance on phishing emails and scams
Physical health
Social Media
Safeguarding
Carers
Carers Week 2022
Carers' assessments
Carers' news
Money and benefits
The Care Act 2014
Triangle of Care
Who is my Carers' Lead?
Young carers
Our services
Adults
Assessment
Autism
Community
Hospital liaison
Inpatient wards
Children and young people
Learning disability
Mother and baby
Older people
Rehabilitation
Secure and forensic
Therapeutic
Wellbeing
All services
Get involved
Current opportunities for you to get involved
Wedgwood House therapy garden
Get involved in our Hellesdon River Centre project
People Participation
Young People's Participation
Participation news
Staff Excellence Awards 2022
Clinical Achievement Award - finalists 2022
Compassion in Action Award - Clinical - finalists 2022
Compassion in Action Award - Non-clinical - finalists 2022
Haley Gosling Award for Support in Recovery - finalists 2022
Improving Quality Through Innovation Award: Clinical - finalists 2022
Improving Quality Through Innovation Award: Non-clinical finalists
Most Effective Contribution Award - finalists 2022
Public Choice Award – Adults - finalists 2022
Public Choice Award – CFYP - finalists 2022
Research and Evidence Impact Award - finalists 2022
Star of the Year: Clinical - finalists 2022
Star of the Year: Non-clinical - finalists 2022
Team of the Year 2022 - finalists
Working Together For Better Mental Health Award - finalists 2022
Our charitable funds
Suicide and Self Harm Prevention Strategy
All to play for (Football)
Work with us
Your recruitment journey
International Recruitment Programme
Joyce's story
Desmond's story
Bijumon's story
Join our Mental Health team
Priscilla's story
Kathryn's story
Georgia's story
Our vacancies
NHS Professionals (bank staff)
Apprenticeships
Volunteering
Development opportunities
Work experience
Why Norfolk and Suffolk?
About us
East of England, NHS Specialist Mental Health, Provider Collaborative
Board of Directors
Executive Directors
Non-Executive Directors
Board papers
Declaration of interests
Chief Executive Officer recruitment process
Chair recruitment process
Coronavirus/COVID-19
Council of Governors
Council of Governors papers
Elections
Equality, diversity and inclusion
Gender pay gap
Find out about Membership
Register for Members area
Freedom of Information
What we spend and how we spend it
Freedom To Speak Up
Disciplinary Policy – People before process
Green Light Toolkit
Hellesdon Rivers Centre
Hellesdon Rivers Centre plans and designs
Frequently asked questions about Hellesdon Rivers Centre
Our Strategies
Our Trust Strategy
Patient Safety
NHS Provider Licence
Our values
Peer Support Workers
Meet our Peer Support Workers
Find out about how to become a Peer Support Worker
Smokefree
News and events
Events
Mental Health and You podcast
Media enquiries
Social media and our video archive
Suicide awareness and the impact of Menopause
Parent workshops
Schools development programme
Mental Health in Focus
LGBT+ History Month
For professionals
Advice and guidance for patients in Norfolk and Waveney
Knowledge and Understanding Framework
Family Therapy Training
About NSFT's therapy training
Foundation course in family therapy
Intermediate course in family therapy
Multi-agency approaches
Family Therapy training resources
Health, social and care workers COVID-19 support service
Research
The ASPIRE study
Be a part of research
Discovery Study
MINDS study
Become Involved
Researching Together Network
Meet the Teams
Research news
Research compliance and policies
For researchers
Research for children and young people
Research for adults
Research for older people
Recovery College
About Recovery College
History of Recovery College
Frequently asked questions
Meet the team
Timetable
Our courses
Your stories
Your self study
Get in touch
Complaints
Compliments
Friends and Family Test
Ask our Board of Directors
Search the Norfolk and Suffolk NHS website
Search
Advanced options
Help in a crisis
Now viewing:
Home
Friends and Family Feedback
Friends and Family Test
Note: Questions marked by * are mandatory
Have your say to help us understand what we’re doing well and where we can improve the care we provide.
*
This is a mandatory field.
Which team are you offering feedback for? You can type in the box below for a list of teams, if unsure choose UNKNOWN.
ARFID Nor & GYW (CT308)
Norwich & North Norfolk - Home Treatment & In-reach (CT04)
Norwich & North Norfolk - Psychiatric Liaison (NNUH) (CT05)
North East Adult Community (Central) (CT277)
North West Adult Community (Central) (CT278)
Norwich & North Norfolk- Later Life Community (CT07)
N&W CFYP core - Norfolk Central CAMHS (CT08)
City 1 Adult Community Central (CT274)
City 2 Adult Community Central (CT275)
City 3 Adult Community Central (CT276)
West Suffolk - Bury South IDT (Later Life) (CT101)
East Suffolk - Community DIST (CT102)
East Suffolk - Community ECT (CT103)
West Suffolk - DIST (CT105)
N&W CFYP core - GYW CAMHS and Youth LD (CT114)
Suffolk CFYP - Wellbeing under 18s Team (CT115)
Suffolk CFYP - Eating Disorder Team East (Adult & Minor) (CT117)
N&W CFYP specialist - Eating Disorder Team GYW (CT118)
N&W CFYP specialist - Early Intervention Team GYW (CT120)
N&W CFYP core - Compass School, Belton (CT121)
N&W CFYP core - Compass Outreach (CT122)
N&W CFYP core - GYW PIMHS (CT124)
East Suffolk - Memory Services (CMAS) (CT125)
N&W CFYP core - LAAC (CT126)
East Suffolk - Adult ADHD (CT130)
Norfolk Central - Police Control Room (CT131)
Norfolk Central - DCLL Physiotherapy (CT132)
Central Norfolk - Recovery College (CT133)
Specialist Suffolk LD&A - LD Intensive Support East (CT134)
Specialist Suffolk LD&A - LD Intensive Support West (CT135)
GYW - Adult LD Community (CT138)
N&W CFYP specialist - Early Intervention Team (Central) (CT141)
N&W CFYP specialist - Eating Disorder Team (Central) (CT143)
N&W CFYP core - Norfolk Central PIMHS (Point 1) 0-4 (MCH) (CT144)
N&W CFYP specialist - Community Perinatal Team (CT147)
West Suffolk - Adult ADHD (CT148)
Specialist Suffolk LD&A - Youth Autism Diagnosis Service (CT149)
GYW - Later Life Community (Waveney) (CT150)
Recovery College (CT152)
N&W CFYP core - Norfolk Central Youth Service (CT156)
West Suffolk - Crisis Team (CT158)
Suffolk - Secure Services Community Team (CT160)
N&W CFYP core - Adult ADHD (CT161)
West Suffolk - Memory Service (MATS) (CT163)
Norwich & North Norfolk- Assessment and Bed Management Team (CT164)
N&W CFYP specialist - Kingfisher Mother & Baby Unit (CT165)
Suffolk Physical Health Team (CT167)
Suffolk Wellbeing (CT169)
GYW - CRHT (CT17)
Norfolk Wellbeing (CT170)
Suffolk Community Perinatal Team (CT171)
GYW Inreach/Outreach Team (CT172)
N&W CFYP core - Compass School Lingwood (CT175)
N&W CFYP core - Compass School Pott Row (CT176)
N&W CFYP specialist - Harmful Sexual Behaviour (HSB Team) (CT177)
N&W CFYP specialist - Eating Disorder Team (West Nfk) (CT178)
GYW - Mental Health Liaison (JPUH) (CT179)
Suffolk CFYP - Suffolk ADHD (CT180)
Suffolk CFYP - LD CAMHS (CT183)
Suffolk CFYP - Connect & Therapeutic Fostering (CT184)
Suffolk CFYP - Mental Health in Schools (CT185)
East Suffolk Early Intervention Team (CT186)
West Suffolk Early Intervention Team (CT187)
N&W CFYP core - CAMHS West Norfolk (CT188)
N&W CFYP core - Youth West Norfolk (Adult & Minor) (CT189)
GYW - DIST (CT19)
N&W CFYP core - CFYP IST West Norfolk (CT190)
N&W CFYP core - CFYP IST Central Norfolk (CT191)
N&W CFYP core - Youth Community Crisis Support GYW (CT192)
N&W CFYP core - Youth South Norfolk (Adult & Minor) (CT193)
N&W CFYP core - Youth North Norfolk (Adult & Minor) (CT194)
N&W CFYP core - Youth North Norfolk (Adult & Minor) (CT194)
South Norfolk - Later Life Community (CT195)
Specialist Suffolk LD&A - Adult Autism Diagnosis Service (CT196)
Lotus Maternal Therapeutic Outreach (CT197 or 198)
GYW - Later Life Community (CT20)
Veterans Integrated Service (CT200)
Forest Heath Recovery Team - West Suffolk (CT201)
Sudbury and Haverhill Recovery Team - West Suffolk (CT202)
Bury & Blackbourne Recovery Team (CT203)
Mental Health Joint Response Car NNN (CT205)
West Holly Tree House (Virtual Ward) CHWestlNorVW Bay 2 (CT279)
Central Holly Tree House (Virtual Ward) CHCentNorVW Bay 3 (CT280)
East Holly Tree House (Virtual Ward) CHEastNor VW Bay 1 (CT281)
Primary LD Liaison East (CT207)
Primary LD Liaison West (CT208)
Virtual Support Team (CT209)
N&W CFYP core - GYW Community CAMHS (CT21)
Suffolk CFYP - Psychology in Schools (CT210)
Veterans High Intensity Service EoE (CT211)
N&W CFYP core - GYW Community Youth Service (CT22)
GYW Access & Assessment Team (CT23)
GYW - Adult Community (GY) (CT24)
GYW - Adult Community (Waveney) (CT25)
West Norfolk - CRHT (CT27)
West Norfolk - Psychiatric Liaison (QEH) (CT28)
West Norfolk - Adult Community (CT29)
West Norfolk - Later Life Community (CT30)
N&W CFYP Specialist - Early Intervention Team (West Nfk) (CT31)
West Norfolk - DIST (CT33)
East Suffolk - Mental Health Liaison (IH) (CT39)
East Suffolk -Ipswich IDT (Adult) - (ST 439 closed) (CT40)
Suffolk CFYP - Ipswich IDT (C&F) (CT42)
Suffolk CFYP - Ipswich IDT (Youth) (CT43)
East Suffolk - Ipswich IDT (Later Life) (CT44)
Specialist Suffolk LD&A - LD Community Team East Suf (CT45)
East Suffolk - Central IDT (Adult) (CT46)
Suffolk CFYP - Central IDT (CAMHS) (CT48)
Suffolk CFYP - Central IDT (Youth) (CT49)
East Suffolk - Central IDT (Later Life) (CT50)
East Suffolk - Coastal IDT (Adult) (CT52)
Suffolk CFYP - Coastal IDT (CAMHS) (CT54)
Suffolk CFYP - Coastal IDT - (Youth) (CT55)
East Suffolk - Coastal IDT (Later Life) (CT56)
West Suffolk - Psychiatric Liaison (WSH) (CT61)
West Suffolk - Home Treatment Team (CT62)
West Suffolk - Bury North IDT (Adult) (CT63)
West Suffolk - Bury North IDT (Enhanced) (CT64)
Suffolk CFYP - Bury North IDT (Youth) (CT66)
West Suffolk- Bury North IDT (Later Life) (CT67)
West Suffolk - Bury South IDT (Adult) (CT69)
West Suffolk - Bury South IDT (Enhanced) (CT70)
Suffolk CFYP - Bury South IDT (C&F) (CT71)
Suffolk CFYP - Bury South IDT (Youth) (CT72)
Community LD & A West (CT73)
Suffolk - Access and Assessment (CT75)
Norfolk - Forensic Community (CT84)
Liaison & Diversion Service (CT85)
GYW - IOPS Community Cent Nor (CT93)
Norwich & North Norfolk- LTT & Clozapine Clinic (CT96)
West Norfolk - Clozapine Clinic (CT97)
East Suffolk - Clozapine Clinic (CT98)
Norwich & North Norfolk- Waveney Ward (Adult) (IP01)
Norwich & North Norfolk- Glaven Ward (Adult) (IP02)
Norwich & Norfolk - Rollesby Ward, (PICU) (IP03)
Secure Services - Northside House Catton Ward (IP100)
Norwich & North Norfolk - Section 136 suite (IP104)
Norwich & North Norfolk - Thurne Ward (Adult) (IP105)
West Suffolk - Wedgewood ECT Clinic (IP106)
Norfolk Central - ECT Clinic (Julian Hospital) (IP107)
GYW - Acute Services - Northgate (Adult) (IP11)
GYW - Section 136 Suite (IP272)
Waveney Community Therapy Service GYW (IP273)
GYW - Laurel Ward, Carlton Court (IP15)
Dragonfly Unit GYW (IP16)
North Norfolk & Norwich - Acute Adult Recovery (Yare Ward) (IP173)
GYW - Blickling Ward (IP197)
East Suffolk Inpatient Physiotherapy (IP199)
West Norfolk - Samphire Ward (IP26)
East Suffolk - Lark Ward (Woodlands) (IP34)
East Suffolk - Avocet Ward (Woodlands) (IP35)
East Suffolk - Poppy Ward (Woodlands) (IP36)
East Suffolk - Willows Ward (Woodlands) (IP37)
West Suffolk - Northgate Ward (Wedgwood) (IP58)
West Suffolk - Southgate Ward (Wedgwood) (IP59)
West Suffolk - Abbeygate Ward (Wedgwood) (IP60)
Secure Services - Northside House Drayton Ward (MSU) (IP77)
GY Community Therapy Service GYW (IP80)
Secure Services - Foxhall (LSU) (IP81)
Secure Services - Northside House Blakeney Ward(LSU) (IP82)
Secure Services - Whitlingham Ward, Blended Secure (IP83)
Specialist Suffolk LD&A - LD Inpatient (Walker Close) (IP86)
GYW - Beach Ward (Hammerton Court) (IP89)
GYW - Sandringham Ward (Julian Hospital) (IP90)
GYW - Rose Ward (Hammerton Court) (IP91)
GYW - Reed Ward (Hammerton Court) (IP92)
East Suffolk - SRRS (Suffolk Rehabilitation & Recovery) (IP99)
Inpatient Services - Trust Wide (IP290)
Unknown Team Code (UNKNOWN)
Barrack Lane & Ivry Street PCN (East Suffolk) (CT213)
Deben Health Group South PCN (East Suffolk) (CT214)
East Ipswich PCN (East Suffolk) (CT215)
East Suffolk PCN (East Suffolk) (CT216)
North East Coastal PCN (East Sfk) (CT217)
North East Ipswich PCN (East Sfk) (CT218)
Orwell PCN (East Sfk) (CT219)
South Rural PCN (East Sfk) (CT220)
Gorleston PCN) (Gt Yarm / Wav) (CT221)
Great Yarmouth & North PCN) (Gt Yarm / Wav) (CT222)
Lowestoft PCN) (Gt Yarm / Wav) (CT223)
City1 (West) PCN (Norwich) (CT224)
City2 (East) PCN (Norwich) (CT225)
City3 (Central) PCN (Norwich) (CT226)
City4 (North) PCN (Norwich) (CT227)
NN1 PCN (North Nfk) (CT228)
NN2 PCN (North Nfk) (CT229)
NN3 PCN (North Nfk) (CT230)
NN4 PCN (North Nfk) (CT231)
Breckland PCN (South Nfk) (CT232)
Coastal PCN (West Nfk) (CT233)
Fens & Brecks PCN (West Nfk) (CT234)
Ketts Oak PCN (South Nfk) (CT235)
Kings Lynn PCN (West Nfk) (CT236)
Mid Norfolk PCN (South Nfk) (CT237)
SNHIP PCN (South Nfk) (CT238)
Swaffham & Downham Market PCN (West Nfk) (CT239)
Blackbourne PCN (West Sfk) (CT240)
Bury St Edmunds PCN (West Sfk) (CT241)
Forest Heath PCN (West Sfk) (CT242)
Haverhill PCN (West Sfk) (CT243)
Sudbury GP Network PCN (West Sfk) (CT244)
WGGL PCN (West Sfk) (CT245)
Emotional Wellbeing Hub Suffolk (CT246)
ARMS (EI) East suffolk (CT247)
First Response Service (Suffolk) (CT248)
First Response Service (Norfolk) (CT249)
ARMS (EI) West Suffolk (CT250)
136 Suite (Woodlands) (CT251)
MH & Police Triage Team (Suffolk) (CT252)
Rough Sleeper Team (East Suffolk) (CT253)
CFYP Psychological Health Team (GY&W) (CT254)
MBU Outreach (Central) (CT255)
West Wave 1 - Suffolk Mental Health Support Team in Schools (MHST) (CT256)
East Wave 2 - Suffolk Mental Health Support Team in Schools (MHST) (CT257)
Central Wave 2 - Suffolk Mental Health Support Team in Schools (MHST) (CT258)
West Wave 2 - Suffolk Mental Health Support Team in Schools (MHST) (CT259)
Adult Eating Disorder Service (CT260)
Childrens Eating Disorder Service (CT262)
136 Suite (Wedgwood) (CT265)
Eating Disorder Intensive Treatment Team (CT266)
Bed Management & discharge Team - East Suffolk (CT267)
Asylum Seekers Service (CT268)
Admiral Nurse Team (CT269)
CAMHS Alternative to Admission Trust wide (CT270)
CFYP ED Intensive Treatment Team (CT271)
Norwich Homeless Outreach Team (CT282)
Physical Health Team (North Norfolk & Norwich) (CT283)
Single Point of Access (Central) (CT284)
Intensive Older Peoples Service - Memory Matters (Central) (CT285)
North Central Memory Assessment (CT286)
North Central Memory Treatement & Review (CT287)
Rehabilitation in Complex Psychosis (CT288)
Crisis Response Team East Suf (CT300)
Home Treatment Team East Suf (CT301)
Youth East Suf CFYP (CT302)
Dementia Assessment Team Care Homes Nor (CT303)
Community Mental Health and Wellbeing Suffolk (CT304)
Dual Diagnosis Suf (CT305)
Youth West Suf CFYP (CT306)
Adult CMHT South Nor (CT307)
*
This is a mandatory field.
Do you consider yourself:
A Service user
A Carer
Both service user and carer
Other
*
This is a mandatory field.
Thinking about your recent mental health service (for example, community team contact, ward stay or therapy), overall, how was your experience?
1-Very good
2-Good
3-Neither good nor poor
4-Poor
5-Very poor
6-Don't know
Could you help us understand why you gave us that score? Your comments are really helpful.
Is there anything specific that we, as a team, could improve on?
*
This is a mandatory field.
Please consider answering some questions about you. These help us to monitor experience based on important characteristics such as age, gender, ethnicity and disability.
Yes - I am happy to answer these
No - I would prefer not to answer these
Which of the following age brackets best describes your current age?
<18
18-25
26-35
36-45
46-55
56-65
66-75
76-85
85+
Which of the following best describes your gender?
Female
Male
Non-binary (or gender fluid)
Prefer to self-describe
Prefer not to say
Is your gender the same as the sex you were assigned at birth?
Yes
No
Prefer not to say
Which of the following best describes your ethnicity?
Asian/Asian British
Black/Black British
Black Caribbean
Mixed/Multiple Ethnicity
Roma/Gypsy/Irish Traveller
White British
White non-British
Other Ethnic Group
Prefer not to say
Do you consider yourself to have a disability (either physical or mental)?
Yes
No
Do you have a diagnosis of a neurodevelopmental disorder such as autism?
Yes
No
*
This is a mandatory field.
We would like to include actual comments (anonymised) from this survey in our Trust materials. Would you be happy for your comments to be used?
Yes
No
If you would be interested in using your experience to help improve our services in the future, please provide your name, email address and/or telephone number, and we will contact you about ways you can become involved.
Name
Telephone
Email
Any details you choose to provide here will only be used for the purposes described above. The confidence and trust of our service users, staff and stakeholders is crucial to the delivery of the highest quality health care services. The lawful and correct processing of personal data is a key part of building and maintaining that. Further details about how we process personal data can be found
here.
Click proceed when you are happy to send your feedback to us.
Email
Email
Page Feedback
Page Feedback
Email:
Comment:
Rating
1
2
3
Submit Feedback
We have placed cookies on your computer to help make this website better. You can at any time read our cookie policy. Otherwise, we will assume that youÔÇÖre OK to continue.
Please choose a setting: