Service User and Carer Council

Service User and Carer Councils

 The mission of the Trust-wide Service User and Carer Council is to ensure that service users and carers are central to all our activities at Norfolk and Suffolk NHS Foundation Trust through high-quality involvement and engagement.  

The council is an advisory and action forum that places service users and carers at its core. The members of the council are experts by their experience. Their experiences empower them to be involved in discussions around quality, experience, and service monitoring or improvement.

As we integrate our new Future Leadership Structure to improve quality, safety, and experience across NSFT, we will also develop Locality Councils. These Councils will be ‘place-based’, which means they will operate as an advisory and action forum for service users, families and carers in their local area.

Biographies

Tallia Langston, Co-Chair (interim)

Tallia Langston portrait photoI am committed to championing the voices of people with lived experience and their families and carers to better the offerings of our mental health services.

I am bringing my experience to the role as co-chair of the Trust-wide Service User and Carer Council as a former governor of the Trust, and a current vice co-chair of an independent board in adult social care services in Norfolk and a tenant board member and sub-committee member in social housing. 

More importantly though, I am bringing my lived experience having been under mental health, social and physical healthcare services throughout my life. My disability saw me pause my professional career in primary education, but while on my return-to-work journey I have become increasingly passionate about finding creative and inclusive ways to drive improvements.

It is vital that our communities have their trust reinstated in our mental health services. I will ensure that service users and carers are at the centre of services, and that their voices are heard through every channel of NSFT.

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