Carers Charter highlights

Who is a carer?

Who is a carer?

If you regularly support someone who couldn’t manage without your help because of their health, disability, or wellbeing you might be a carer.

Clear and Useful Communication

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We will communicate with carers clearly and effectively.

Consistency and Accountability

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We will provide carers with a reliable and transparent service.

Crisis Support and Longer-Term Planning

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We will give carers clear guidance on what to do in a crisis.

Involving Carers in Care Planning

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We will involve carers in care decisions unless clearly contra-indicated.

Recognising and valuing carers

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We will listen to, acknowledge, respect and support all carers of any age or situation as key partners.

Supporting Carers

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We will provide carers with advice, practical information and other support.

Training and Cultural Change

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We will improve staff awareness and understanding of carers.

Carers Charter - Our Commitment to You

It explains how we aim to support carers and work together in a way that's helpful for everyone involved.

It makes clear promises to carers - to listen, to involve, to support, and to recognise the important role carers have.

You can view our Carers' Charter in a range of formats below:

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