Clinical Transformation

Clinical transformation is one of our large-scale change programmes

We have identified priority areas, listed below, to improve service users' experience of mental health care, access to services and the quality of care delivered.    

Our transformation programmes are:

• Adult inpatient - To ensure timely and purposeful admissions, deliver high-quality therapeutic care and reduce inappropriate out-of-area placements
• Community mental health - To deliver a standard service model for Community Mental Health Teams (CMHTs) across Norfolk and Suffolk
• Children, families and young people - To provide accessible and high-quality mental health services for children, families and young people, including admission avoidance and reduction of health inequalities for all young people  
• Crisis service improvement - To enhance access, quality of support, and reduce admissions through strengthening Crisis and 111 Mental Health services    
• Older adults -  To deliver improvements to older adult mental health and dementia services to benefit service users and carers and people who work in older adult services  

We will engage with service users, carers and families, service user and carer groups, voluntary sector organisations , clinicians, health and care organisations and wider partners about this important programme in relation to specific workstreams and projects.   

Neighbourhood Mental Health

Our work to design and deliver Neighbourhood Mental Health Centres (NMHCs) is progressing at pace, shaped by national policy and rich local insight. Following extensive workshops across Norfolk and Suffolk, seven locations have now been identified for proposed NMHCs. National approval submissions are underway, with phased delivery planned over five years.

NMHCs are a new way of delivering mental health care and treatment that puts communities at the heart of their own wellbeing. Built on principles of integration, personalised support, and prevention, these centres bring NHS teams, primary care, voluntary organisations, and local partners together under one roof to offer easier access and more holistic and culturally responsive support.

Serving populations of 30,000-50,000 people, each centre will provide walk in help, extended hours, multi disciplinary expertise, and strong links with local services. The approach supports people to stay well closer to home, tackles health inequalities, and strengthens the role of community assets and Voluntary Community and Social Enterprise organisations.

This programme represents a major step towards truly community led, connected and accessible mental health care for our region.