Our PALS and Complaints information booklet gives details of how to make a complaint and our standards for providing a response. It is also available in an Easy Read version.
Below outlines what can be done if you are unhappy with our response to your complaint.
If you are unhappy with the formal response letter from our Chief Executive, or if you have any more questions, please contact us. We may be able to look again at the issues you have raised or can arrange a meeting with you to discuss the response in more detail.
For independent advice and support contact:
You can speak to a solicitor if you need formal legal representation at a Tribunal. Each ward will have a list of accredited services.
