How to get in touch

If you have clinical-related enquiries, appointment attendance changes or enquiries, or updates to your personal information, please contact the team treating you.

Advice and help

In an emergency or crisis, or when you aren’t sure where to go for help, please visit our Help in a Crisis page.

The Trust has a single point of referral for each county.
Norfolk:
Tel
 01603 421570 

Suffolk:
Tel:  
0300 123 1334

You can find out how to get in touch with individual teams by searching our service database.

PALS (Patient Advice and Liaison Service)

If you need advice, have concerns or are not sure who to turn to for help, please contact PALS (Patient Advice and Liaison Service). PALS deals with enquiries by email, telephon and in person by prior appointment (when permitted) and is there to help when you need advice, have concerns or are not sure who to turn to for help. 

Email:  pals@nsft.nhs.uk​​

Phone: 01603 421191 or Freephone: 0800 279 7257

Calls from mobiles and other providers may be charged.
Opening hours vary - if you need urgent help, see the help in a crisis page.

You can leave a message on our PALS 24-hour voicemail service.

Postal address:
PALS Office
Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE

General enquiries

Contact our 24-hour main switchboard on 01603 421421. The switchboard can redirect you to any team in the Trust.

Write to us:

Norfolk and Suffolk NHS Foundation Trust
Trust Headquarters
Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE

Media enquiries

Email our communications team on nsft.communications@nsft.nhs.uk. ​

Human Resources

Employment reference requests: references@nsft.nhs.uk

Recruitment enquiries: recruitment@nsft.nhs.uk

Medical staffing enquiries: medical.hr@nsft.nhs.uk

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