Advice and help

In an emergency or crisis, or when you aren't sure where to go for help, please visit our Help in a Crisis page.

Patient, Advice and Liaison Service (PALS)

If you need advice, have concerns or are not sure who to turn to for help, please contact PALS. The team deals with enquiries by email, telephone and in person by prior appointment (when permitted) and is there to help when you need advice, have concerns or are not sure who to turn to for help. 

Phone: 01603 421486

Email: PALSandComplaints@nsft.nhs.uk 

Information on complaints

Information on compliments

General enquiries

Contact our 24-hour main switchboard on 01603 421421. The switchboard can redirect you to any team in the Trust.

Write to us:

Norfolk and Suffolk NHS Foundation Trust
County Hall
Trust Headquarters
Martineau Lane
Norwich
Norfolk
NR1 2DH

Media enquiries

If you have a question for our Communications and Engagement department, please visit our Media Centre.

Media Centre

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