Meet the team

Our People Participation Team are at the heart of participation and help people who use our services and carers get involved in our work and projects. They have professional and personal experience of mental health services.

You can get in touch with the People Participation Team by emailing people.participation@nsft.nhs.uk

Heads of Participation and Involvement

Jodie Butcher: Head of Participation, Involvement and Experience

Jodie Butcher portrait photoJodie joined the Participation Team in October 2020, working as a People Participation Lead in Specialist Services for Norfolk and Waveney. In January 2023 she became the Head of Participation, Involvement and Experience.

Jodie's role is the oversight and leadership of three key strands; People Participation, Involvement, which is the involvement of people through volunteering for our organisation, and the experience of people using our services, monitored in a variety of ways.

Jodie is committed to ensuring the insight and experience of people using services is fundamental to the improvement, development and ongoing monitoring for safety and quality of services. Since becoming Head of Participation, Involvement and Experience, she has led improvement projects to improve the ways we listen to and report experiences of those using services.

Robyn Ward: Head of Carer Participation and Involvement

Robyn joined the Participation Team in August 2020, working as People Participation Lead in North Norfolk and Norwich Care Group. In January 2023 she became the Head of Carer Participation and Experience.

Robyn’s role is about strengthening carer's participation, involvement and support across the organisation and communities we serve. Developing practice and shaping culture so that the experience of caring informs clinical and operational policy; the direction of the Trust and the wider system working.

Robyn is commited to ensuring that carers are properly supported with the information they need, treated with dignity and respect and that their rights are upheld.

People Participation Leads

Anna Russell: Trust Wide

Anna RussellAnna joined the team in August 2020 and works right across the Trust supporting participation projects. She often works with areas which do not have a specific People Participation Lead and is currently supporting Learning Disability services and the care group in Suffolk. 

 

 

 

Emily Howley: North Norfolk and Norwich

Emily HowleyEmily has been involved in participation and gaining the voice of service users for over ten years within the education sector. Emily joined the participation team at NSFT in September 2023 and works across community and inpatient services within North Norfolk and Norwich. 

She is a qualified coach and believes that gaining staff, service users and carers voice is the key to purposeful and sustainable development.

 

Lucy North: Norfolk and Waveney, CFYP services

 Lucy North Lucy joined the team in April 2021 and works across Norfolk and Waveney with young people under the age of 25 and their families within our community services, including CAMHS, Youth Services, Under 18 year old Crisis Services, Learning Disability CAMHS based in Lowestoft, Looked After and Adopted Children (LAAC) Service, Harmful Sexual Behaviours Service, Adult ADHD Service and Compass Schools.

Her work in participation has been highlighted in "Participation in Children and Young People's Mental Health - An Essential Guide", a first of it's kind book exploring how young people participate in shaping mental health services in the UK.

Lucy North: Specialist Services

 Lucy North Lucy began working with the Specialist Services in May 2023 supporting participation and involvement with the Under 18 year old Eating Disorder Services including the Community Eating Disorder Service, Avoidant Restrictive Food Intake Disorder (ARFID) Service and the Eating Disorder Intensive Treatment Team (EDITT). 

Lucy also works with the Early Intervention in Psychosis Services, At Risk Mental State (ARMS) Service, Community Perinatal and Lotus Maternal Theraputic Outreach Services, 0-4 Parents and Infant Relationship Service (PAIRS), and the Kingfisher Mother and Baby Unit located at Hellesdon Hospital

Charlotte Bishop: Suffolk

Charlotte joined the participation team at NSFT in October 2023, working Image of Charlotte Bishop  across adult community and inpatient services in Suffolk. Charlotte also supports the Suffolk Learning Disability and Autism team.

Charlotte has a background in public services and transformation to develop and enhance services, based on feedback and collaboration to produce the right outcomes for an individual as well as communities.

Sophie Davies: Suffolk CFYP services

Sophie DaviesSophie joined the team in September 2020 and works across Suffolk with young people under the age of 25 and their families within our community services.

Sophie also works with the Suffolk Eating Disorder Services, Early intervention Teams, Alternative to Admission Team and Dragonfly inpatient unit.

 

People Participation Coordinators

Andrea Bland: Norfolk and Waveney CFYP services

Andrea BlandAndrea joined the team in August 2022 and works across Norfolk and Waveney with young people under the age of 25 and their families. 

Andrea works with the community teams which include CAMHS, Youth Services, Under 18 year old Crisis Services, Learning Disability CAMHS based in Lowestoft, Looked After and Adopted Children (LAAC) Service, Harmful Sexual Behaviours Service, Adult ADHD Service and Compass Schools.

 

Debbie Atkinson: East Suffolk

Debbie AtkinsonDebbie joined the team in March 2022 and works across East Suffolk with service users, carers and their families within our inpatient and community services. 

If you have ideas, would like to give feedback or get more involved in your mental health services in East Suffolk, then Debbie would like to hear from you. 

 

Gemma Harris: Quality Improvement

Gemma HarrisGemma joined the Quality Improvement team in November 2021 and works across Norfolk and Suffolk supporting care groups and teams to identify opportunities to involve service users, carers and supporters to be involved and have their voices, experiences and ideas heard in Improvement projects across the Trust. 

 

 

Kayleigh Morton: Digital

Kayleigh MortonKayleigh joined the Participation Team in June 2022 and supports the participation of service users, carers and staff in the Trust’s digital improvement.

Kayleigh’s work has included improvements to the Friends and Family Test (FFT), ensuring there is a suitable mechanism for service users and carers to share their feedback of our services. Most recently, Kayleigh has worked on local digital inclusion initiatives with the Trust to ensure staff who identify our service users and carers who require access to or support with technology can get access to these offers. There are many upcoming opportunities to be involved in within our digital improvement, if you are interested to find out more please get in touch.

 

Kelly Moulds: Norfolk and Waveney Perinatal, Mother and Baby services

Kelly MouldsKelly has worked for NSFT since 2020 and joined the Participation team in May 2022 and works across the Perinatal Services within our Specialist Services Care group. 

These include the Perinatal Community Mental Health Team, Lotus Maternal Theraputic Outreach Team, Kingfisher Mother and Baby Unit, 0-4 Parents and Infant Relationship Service (PAIRS) and the MBU Outreach Service. 

 

Scott Lakey: Trust Wide

Scott joined the participation team in June 2023 and his journey to the role began as participant himself and becoming an expert by experience before becoming the People Participation Coordinator with our Secure and Forensic services. Now in a Trust wide role, Scott supports the participation and involvement of service users, carers and communities on a variety projects across the Trust in both Norfolk and Suffolk.

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