Enhanced Support Service (ESS) is part of NSFT’s portfolio of national Offender Personality Disorder Pathway services offered at HMP Wayland. The service encompasses nursing and psychological approaches. It offers short-term outreach and support to individuals who are experiencing emotional dysregulation and associated behavioural problems linked to personality.
- Service Manager Lead: Jamie Thomas
- Service Contact: Contact is through the HMP Wayland switchboard 01953 804 100
Violence Reduction Team, HMP Wayland, Griston, Thetford, IP25 6RL
- Service hours: The service operates during office hours, Monday to Friday.
- What this service offers
- Access this service
- Visiting and onsite facilities
- How this service support carers including friends and family
- Watch our service information video
- Urgent help
What this service offers
The team offers short-term emotional support during periods of emotional crisis and the opportunity to develop a collaborative care plan to help someone take responsibility for their own recovery. ESS also works with prison staff and others to help meet someone's care needs.
The service treats a variety of difficulties related to emotional dysregulation and personality disorder.
Access this service
The service is only available to offenders within HMP Wayland. Access is via prison staff or the mental health in-reach team.
Visiting and onsite facilities
Information about visiting HMP Wayland can be found here.
How this service support carers including friends and family
ESS does not provide services to friends and family.
Watch our service information video
The short videos below feature our staff discussing the Enhanced Support Service.
The service is only available to offenders residing in HMP Wayland. Access is via prison staff or the mental health in-reach team.
If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.
Call 0808 196 3494 to speak to our 24 hour mental health crisis line called First Response.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical situations, call NHS111 on 111.
For more information, see Help in a Crisis.