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Mental Health Acute Liaison Service

  • Our Mental Health Acute Liaison Service offers mental health assessments, interventions and treatment. This is for people who are under the care of an acute hospital in Suffolk or Norfolk.

  • Service Delivery Office: This service is delivered on the sites of our neighbouring acute hospitals.
  • Service Manager Lead: Ipswich Hospital – Maureen Parnell; James Paget University Hospital – Laura Woodcock; Norfolk and Norwich University Hospital – Ruth Terry and Caitlyn Buck; The Queen Elizabeth Hospital – Stephen Monsey-Cribb; West Suffolk Hospital – Tim Smith
  • Service Contact: Ipswich Hospital – 01473 712233; James Paget University Hospital – 01493 452452; Norfolk and Norwich University Hospital – 01603 286286; The Queen Elizabeth Hospital – 01553 613613; West Suffolk Hospital – 01284 71300
  • Address:
    Hellesdon Hospital,  Drayton High Road, Norwich, NR6 5BE
  • Service hours: Service opening hours vary depending upon location as follows: Ipswich Hospital - 7 days a week, 24 hours a day; James Paget University Hospital - 7 days a week, 24 hours a day; Norfolk and Norwich University Hospital - 7 days a week, 24 hours a day; The Queen Elizabeth Hospital - 7 days a week, 24 hours a day; West Suffolk Hospital, 7 days a week, 24 hours a day.

What this service offers

The acute hospital caring for a person refers them to this service. This will be via the Accident and Emergency Department or by the inpatient ward they are staying on.

Our team will provide a mental health assessment and a plan of care or treatment as appropriate.

Access this service

People access our service as patients of one of the acute hospitals in Suffolk or Norfolk. The hospital will make a referral to us.

People are not able to self-refer to this service.

How this service support carers including friends and family

Our team offers support and guidance to the family or carers of people who use this service.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 0808 196 3494 to speak to our 24 hour mental health crisis line called First Response.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis

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