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Veterans Integrated Service

  • An enhanced level of support for military veterans with complex mental health needs, substance misuse and welfare needs. This service is delivered in partnership with Walking With the Wounded charity and outside The Wire charity.

  • Service Manager Lead: Community Team Manager Eleanor Duke
  • Address:
    Norfolk and Suffolk wide,
  • Reception hours: Monday to Friday from 9:00 to 17:00.
  • Service hours: Monday to Friday from 9:00 to 17:00.

What this service offers

Any Veteran who is already receiving care from another of our services can be referred to the Veterans Integrated Service by Wellbeing services or secondary care.

The local community mental health team must remain engaged with veterans who have complex needs or are in crisis.

This service provides:

  • A veteran specific assessment of need,
  • Co-produced care plan
  • Access to the veterans stabilisation group 16 week programme,
  • Drug and alcohol support,
  • Welfare support,
  • Family andcarers support.

A number of veteran drop in support groups are also available to access.

Access this service

This service is open to veterans who are already under our care. If you are receiving our services and would like to be referred to this service you should speak to your care co-ordinator.

How this service support carers including friends and family

An 'affected others' worker is employed by the Outside the Wire charity as part of our service to support families and carers.

Families and carers can also be signposted to external support services such as Warrior for Wives and Partners, Ripple Pond and Help for Heroes.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided. 

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.

If anyone is at serious risk of harm, call 999 and ask for the police.

For non-life threatening medical situations, call NHS111 on 111. 

For more information, see Help in a Crisis.

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