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Rollesby Ward, based at Hellesdon Hospital in Norwich, is a psychiatric intensive care unit (PICU). Rollesby Ward offers assessment and treatment for people detained under the Mental Health Act. This may mean that we cannot manage them in a safe way on an open ward.
- Service Contact: Clinical Team Leaders Paul Smith and Emily Kingsmill Brown
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Address:
Justin Gardner House, Hellesdon Hospital, Drayton High Rd, Norwich, NR6 5BE
- Reception phone number: 01603 421934
- Service hours: This ward is open 24 hours a day, 7 days a week.
- What this service offers
- Access this service
- How this service support carers including friends and family
- Urgent help
What this service offers
The length of stay on Rollesby Ward can vary from a few days to a couple of weeks. Our team on Rollesby Ward all work with inpatients to ensure they meet their needs. They also work to ensure lengths of stay are as short as possible.
Inpatients on Rollesby Ward receive a review every week. This can include family members, carers or advocates. Patient’s community nurses are also involved in care on the ward.
We treat the following conditions on Rollesby Ward:
- Bipolar affective disorder
- Increased levels of violence and aggression
- Schizophrenia
- Significant risk to others.
Access this service
Admissions requests to Rollesby Ward are usually made through an open acute ward. Usually because we cannot manage the patient in a safe way on an open ward.
Rollesby Ward also accepts requests for admission following a Mental Health Act assessment. This may take place in the community or through the 136 suite. The 136 suite is a place of safety for those who those detained under section 136 of the Mental Health Act.
Our team delivers an assessment for admissions from an open acute ward.
How this service support carers including friends and family
With our patient’s consent, we involve relatives and carers in care plans. We also invite them to attend weekly review meetings. We also involve them in the planning for when our patients return into the community.
Urgent help
If you are a service user and are in crisis and need support urgently you can contact Rollesby Ward on telephone 01603 42 123.
Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical situations, call NHS111 on 111.
For more information, see Help in a Crisis.