Crisis Assessment and Intensive Support Team (CAIST) under 18

  • Our Crisis Assessment and Intensive Support Team (CAIST) carries out emergency assessments to individuals under the age of 18 across Norfolk and Waveney who present with a mental health crisis. The team can also offer a range of support including consultation and signposting, brief intervention and more intensive interventions as required.

  • Service Manager Lead: CAIST Central: Selina Mullen CAIST East: Shannon Walpole CAIST West: Francis Larkin-Te Awe Awe
  • Service Contact: Telephone 01553 609933
  • Address:
    CAIST - West,  Thurlow House,  Goodwins Road, King's Lynn, PE30 5PD
  • Reception phone number: CAIST central: 01603974704 CAIST East: 01493337978 CAIST West: 01553736011
  • Service hours: Office hours from 9:00 to 17:00.

What this service offers

Crisis assessments and support for individuals under the age of 18. Consultations for professionals.

Access this service

When a young person attends an acute hospital and requires an emergency assessment of their mental state and risk, the hospital will contact CAIST to provide this assessment. If a GP refers the young person for an emergency assessment CAIST will also support them.  

To access the CAIST service hospitals or GPs should request a consultation via the relevant area locality team.  

CAIST will try to complete a face-to-face assessment within four hours. For the majority this would be at the Accident and Emergency department of the local hospital but where more appropriate could be in the community.  

CAIST can also offer consultations to all professionals working with young people where there may be concerns around escalation of a mental health crisis.  This can be requested by contacting the relevant locality team.

When a young person requires crisis support in the community, CAIST can offer either a brief intervention or a more intensive treatment plan if needed.

Visiting and onsite facilities

Listed below are the CAIST clinic locations. Free parking is available at all of these sites and clinics are held on the ground floor for ease of access.  

  • 80 St Stephens Road, Norwich, NR1 3RE  

  • Mary Chapman House, Hotblack Road, Norwich, NR2 4HN  

  • Thurlow House, Goodwins Road, King’s Lynn, PE30 5PD  

  • Northgate Clinic, Silverwood Child and Family Centre, Northgate Hospital, Northgate Street, Great Yarmouth, NR30 1BU.  

How this service support carers including friends and family

CAIST provides support to families, carers and friends to help them support the young person.

Websites and resources you may find useful

  • CAMHS – Telephone 01943 337601  

  • Youth service – Telephone 01493 337738  

  • Eating Disorder service – Telephone 01493 337666  

  • Young Minds – Telephone 0808 802 5544 or visit the website at www.youngminds.org.uk. If in crisis text YM to 85258  

  • Mind – Telephone 020 8519 2122 or visit the website at www.mind.org.uk  

  • Norfolk County Council – Telephone 0344 800 8020 or visit the website at www.norfolk.gov.uk  

  • MAP – Telephone 01603 766994 or visit the website at www.map.uk.net  

  • Child line – Telephone 0800 1111  

  • Samaritans – Telephone 116 123  

  • Papyrus Hopeline UK – Telephone 0808 068 4141  

  • Emotiona Health - Just One Norfolk - www.justonenorfolk.nhs.uk/emotional-health

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis. 

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