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Integrated Delivery Team (IDT) Central Suffolk

  • The Integrated Delivery Team for Central Suffolk coordinates community mental health services in this area. This service is for people of working age and older adults. It also supports individuals with a learning disability.

  • Service Manager Lead: Liz Ellis
  • Address:
    Haymills House,  Station Road East, Stowmarket, IP14 1RQ
  • Reception phone number: People already being treated by us should call 01449 745200.
  • Service hours: This service is open Monday to Friday 9am to 5pm. The IDT links with other teams such as Access and Assessment and Home Treatment. This provides a 24 hour assessment and intervention service.

What this service offers

The Central Suffolk team provides clinical interventions to address complex mental health needs. This also includes difficulties such as ADHD and autism. We have doctors, nurses, social workers, occupational therapists, support workers, psychologists and therapists.    

The care coordinator will be a person's main link in the IDT if they have a care package under the Care Programme Approach (CPA).  They may also talk to other clinicians and administrators as part of their care plan. They will know how to get hold of their care coordinator if they need to, including during times of urgency.    

People have an arranged schedule of contact. For some people this is involves face-to-face or phone contact a few times a week. For others this is a monitoring service with weekly or monthly contact. Some contact occurs on their own in a clinic, at home or in the community. At other times we deliver interventions in groups.    

We treat the following conditions:  

  • Alzheimer’s disease
  • Anxiety
  • Attention Deficit Hyperactivity Disorder (ADHD)
  • Bipolar affective disorder
  • Cognitive impairments
  • Dementia
  • Eating disorders
  • Learning disabilities
  • Non-psychotic disorders
  • Obsessive compulsive disorder (OCD)
  • Psychotic disorders
  • Schizophrenia
  • Severe depression

Access this service

Most referrals to IDT Central Suffolk come from GPs, through to the Access and Assessment team. Other professional agencies can also refer people.    

Our Access and Assessment teams carry out a full assessment by clinical staff. They will explore a range of health and social care needs. The team can then signpost someone to available resources. The team can also then refer someone into the IDT.    

The IDT team allocates a care coordinator to arrange an individual’s care package. The care coordinator establishes a care plan with the person. The team reviews and adjusts their care plan regularly. This is known as the Care Programme Approach (CPA).    

How this service support carers including friends and family

We include people’s friends and family in care planning. The team performs carer assessments to reflect their role in the care plan. We encourage nearest relatives and next of kin to take part in decisions made with them about their care.  We invite them to formal reviews as part of the Care Programme Approach. 

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on 01449 745200.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis

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