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Crisis Resolution and Home Treatment Team – Great Yarmouth

  • Our Great Yarmouth Crisis Resolution and Home Treatment Team (CRHT) provides support for people who are experiencing a mental health crisis.

  • Service Manager Lead: Karen Newberry (Clinical Team Leader)
  • Address:
    Great Yarmouth and Waveney Acute Services,  Northgate Hospital,  Northgate Street, Great Yarmouth, NR30 1BU
  • Reception phone number: 01493 337858.
  • Service hours: 24 hours a day, 7 days a week.

What this service offers

The Great Yarmouth CRHT team provides prompt home treatment, including medication and brief psychological interventions, to prevent hospital admissions. The team also supports the carers of people who use this service.

We also act as a gatekeeper to other mental health services. This includes acute inpatient care and referring people to other services where for longer term care as required. ​

We usually assess people within 48 of their referral.

Our CRHT team provide as holistic an assessment and experience as possible. Each member of our team will be familiar with the situation and work with service users towards their recovery. Service users won't always see the same member of our team.

People who use this service can expect to see a psychiatrist in the early stages. They will then receive appropriate treatment, support and guidance.

We do not expect to resolve our service users’ difficulties. We refer them on to another team or service appropriate to their needs, if required.

Our team encourages a collaborative, honest relationship. This helps people who use this service to experience the positive benefits of sharing difficult thoughts or feelings. We see our service users as required and can visit more often than daily if required.

Our CRHT team need cooperation and consent to work with their service users. If this isn't possible, they will discuss and consider alternatives.

Access this service

Our Great Yarmouth CRHT accept referrals from:

  • The Access and Assessment team
  • Adult Recovery Teams
  • Acute psychiatric wards
  • Psychiatric liaison team
  • NHS 111 service
  • GPs or other health service providers.

People can also refer themselves if they have recently seen the CRHT service (within the last 4 weeks).

We will also see service users who are using other mental health services. This is providing they have interacted with those services within 48 hours.

Visiting and onsite facilities

Free parking is available at our Northgate Hospital site.

We provide full disabled access including toilet facilities.

How this service support carers including friends and family

We encourage people who use our service to involve their families or carers in their care. Where appropriate and agreed we share information and guidance with them. This could include referring them for a carer’s assessment.

Urgent help

People already using our CRHT service should call 01493 337858 if they need urgent help.

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis

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