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Older People’s Service Great Yarmouth

  • Our Older People’s Service Great Yarmouth is based in The Willow Centre, Northgate Hospital, Great Yarmouth and offers assessment and treatment to people experiencing memory problems. The team also offers assessment and treatment to adults over the age of 75 with mental health issues and complex physical health problems experienced in later life.

  • Service Manager Lead: Angela Doyle
  • Service Contact: 01493 337636
  • Address:
    The Willow Centre,  Northgate Hospital, Great Yarmouth, NR30 1BU
  • Service hours: The service is available 09:00 to 17:00, Monday to Friday.

What this service offers

This service offers assessments for both memory and functional mental health problems either within the clinic setting at The Willow Centre or at the services user’s home if this is clinically indicated.

Our team of Consultant Psychiatrist, experienced non-medical prescribers and mental health nurses deliver the assessments.  This enables diagnosis and treatment plans where appropriate.

Where further input is not required the team can offer advice. This could include signposting to other relevant agencies.


Our community team holds regular meetings to discuss services user’s cases. This provides an opportunity for review with the consultant and other relevant team members. This ensures we provide appropriate support and guidance as well as and signposting to other available services.

People who use our services will have one or more of the following:

  • Dementia
  • Alzheimer’s disease
  • Vascular dementia
  • Lewy body dementia
  • Fronto-temporal dementia
  • Memory loss
  • Behavioural problems linked to a mental health disorder
  • Behavioural and psychological symptoms of dementia
  • Depression
  • Low mood
  • Anxiety
  • Psychosis
  • Delusional disorder
  • Hallucinations
  • Obsessional thoughts
  • Personality changes

Access this service

Access to the Older People’s Services is by GP referral only.

People should contact their GP who can then arrange for appropriate investigations such as ECG and Blood tests before making the referral on to a single point of access (Access and Assessment Team). The referral will then be directed to the Older People’s Services if this is deemed appropriate.

Visiting and onsite facilities

There is free parking available at Northgate Hospital. Our service provides full disabled access and toilets facilities and a wheelchair is available if needed.

How this service support carers including friends and family

We offer support, advice and guidance to carers as well as signposting to various carer support groups.

Prior to Covid 19 restrictions we offered carers groups within the clinic and are hopeful that these will be re-instated as soon as we are able.

We can also offer psychological therapy for carers where this is indicated.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided. 

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.

If anyone is at serious risk of harm, call 999 and ask for the police.

For non-life threatening medical situations, call NHS111 on 111. 

For more information, see Help in a Crisis.

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