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Dementia Intensive Support Team (DIST) – West Suffolk
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The Dementia Intensive Support Team (DIST) provides short-term, intensive specialist support for people living with dementia and their carers when dementia-related distress or behaviour is significantly affecting safety, wellbeing, or the ability to cope at home (or in the person’s usual place of residence). The team works with individuals and families to understand what is driving the difficulties, agree a support plan, and provide practical strategies, treatment, and advice. The aim is to stabilise the situation, reduce risk, and help people remain at home with as much independence as possible, while preventing avoidable hospital admissions or premature moves into long-term care. DIST also supports carers with guidance, education, and signposting to build confidence in their caring role.
- Service Manager Lead: Helen Gray
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Address:
G Block Hospital Road, Bury St Edmunds, IP33 3NR
- Reception phone number: 01284 733260 or email distwestsuffolk@nsft.nhs.uk
- Service hours: 09:00 to 17:00 Monday to Friday
- What this service offers
- Access this service
- Visiting and onsite facilities
- How this service support carers including friends and family
- Urgent help
What this service offers
Intensive support/engagement, treatment, guidance, education, signposting/onward referral to other relevant agencies
Access this service
The team has an open referral system where anyone can refer in direct to the team via phone or email.
Visiting and onsite facilities
The team is community based and sees people within their home environments.
How this service support carers including friends and family
Carers are an integral part of the work that we do and are included as appropriate in the support and treatment that we offer.
We also offer education and guidance to carers and signpost/refer to services to support them in their role.
Urgent help
For service users/carers already open to the team please make contact using the usual contact details within the hours of the service.
Out of hours for the team Call the NHS 111 service and choose the mental health option for urgent help/support.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical/physical health situations, call the NHS 111 service and select the 'mental health option'.
For more information, see Help in a Crisis.