The Wellbeing Norfolk & Waveney service provides psychological interventions to people aged 16 and over. It follows the National Institute for Health and Care Excellence (NICE) Stepped Care model. The service covers Norwich, South Norfolk, West Norfolk, Great Yarmouth and Waveney and North Norfolk.
- Service Manager Lead: Nesta Reeve
- Service Contact: Telephone number: 0300 123 1503 Email address: email@example.com
Hellesdon Hospital, Drayton High Road, Norwich, NR6 5BE
- Service hours: Hours of operation: 8:00 to 20:00.
- What this service offers
- Access this service
- Visiting and onsite facilities
- How this service support carers including friends and family
- Wintertime wellbeing
- Urgent help
What this service offers
Most clients would work through the steps as follows:
Brief Cognitive Behavioural Therapy (CBT)-based psychoeducational groups in the community or live online webinar. Up to four sessions.
Brief (up to six sessions) CBT-based guided self-help via telephone or online.
Brief CBT, either individual or group
Brief Couples Therapy
Brief Counselling for Depression
Limited resource of Eye Movement Desensitisation and Reprocessing (EMDR), Interpersonal Psychotherapy (IPT)
Mindfulness-based Cognitive Therapy group courses
The service offers access to Peer Support Work and Employment Support to complement the treatment packages
Clients can attend Wellbeing social events across the county during and after their treatment
What conditions do you treat?
Body Dysmorphic Disorder
Generalised Anxiety Disorder (GAD)
Long-term physical health problems which are impacting on mental health
Mixed Anxiety and Depression (i.e, sub-syndromal depression and anxiety)
Obsessive Compulsive Disorder (OCD)
- Panic Disorder
Post-traumatic Stress Disorder (PTSD)
- Social Anxiety Disorder
Complexity: The service will accept clients with problems which are manageable by one clinician. That is, they do not need a multi-disciplinary approach)
Impairment: The service will accept clients with mild to moderate impairment in day-to-day functioning
Substance Use: The service will accept clients with no or minimal use that does not affect their ability to make use of therapy
Risk: The service will accept clients with low to moderate risk. For example, fleeting or regular thoughts of harm to self or others with no or minimal intent and no active plans. Some protective factors present
Previous interventions: The service will accept clients with at most two previous Improving Access to Psychological Therapies (IAPT) interventions that have been unhelpful or unsuccessful.
Access this service
The service encourages self-referral via:
Professionals can make referrals via:
- the Single Point of Access (AAT in GYW)
- ERS or
- by completing an online professional referral form via https://www.wellbeingnands.co.uk/norfolk/professionals/referral-form/
The client should expect a telephone assessment within six weeks of referral receipt.
The admin team will contact the client within three days to arrange this assessment. If we are unable to reach the client by phone within three days, the team will send a letter asking them to call to arrange the appointment.
Visiting and onsite facilities
We see people in many venues across Norfolk and Waveney. Parking details will vary and will be included in appointment letters. The team will ask about any access needs to ensure that we see you in a setting that is suitable for your needs.
How this service support carers including friends and family
Carers can refer themselves to our service to get support for stress, anxiety, low mood or depression.
Winter can present increased pressures and difficulties for our mental health and wellbeing.
We've worked with a former service user and Peer Support Worker to produce some videos designed to give you ideas about how you can improve your wellbeing during winter. Take a look at the videos.
If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.
Call 111 and select option 2 to speak to our 24 hour mental health crisis line.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical situations, call NHS111 on 111.
For more information, see Help in a Crisis.