Disruption to digital communications | News and events

A global Microsoft outage is impacting some of digital communications systems this morning. We are currently unable to send or receive emails.

If you need to speak to us and already receive care from us please telephone your care coordinator.

Our switchboard team are also available to call on 01603 421421. As a result of this outage the team are currently experiencing increased calls and so it may take a little longer than usual to get through.

If you are experiencing a mental health crisis please call 111 and select the mental health option. 

Update - 13:22 on Friday 13 November:

We are seeing signs of recovery and our email services are beginning to return to normal. However, there may be some intermittent issues with digital communications throughout the rest of today and into the weekend while Microsoft continues its recovery work.

Importantly, there have been no major impacts on the delivery of our services, and people who use our services should continue to attend appointments and access support as normal unless contacted directly by a member of our team.