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Integrated Delivery Team (IDT) Bury South

  • The Integrated Delivery Team (IDT) for Bury South coordinates community mental health services in the Bury South area. This service is for people of working age and older adults. It also supports individuals with a learning disability.

  • Service Manager Lead: James Nilsen-Clarke
  • Service Contact: Adult Community Team Manager: Peter Henson, Older People's Team Manager and Social Care Lead: Tracey Rowe, Dementia Intensive Support Team Manager: Helen Gray
  • Address:
    Bury South IDT,  G-Block,  Hospital Road, Bury St Edmunds, IP33 3NR
  • Reception phone number: 01284 733 188
  • Service hours: This service is open Monday to Friday 9am to 5pm. The IDT links with other teams such as Access and Assessment and Home Treatment. This provides a 24 hour assessment and intervention service.

What this service offers

The IDT Bury South team provides clinical interventions to address complex mental health needs. This also includes difficulties such as ADHD and autism. We have doctors, nurses, social workers, occupational therapists, support workers, psychologists and therapists.   

The care coordinator will be a person's main link in the IDT if they have a care package under the Care Programme Approach (CPA).  They may also talk to other clinicians and administrators as part of their care plan. They will know how to get hold of their care coordinator if they need to, including during times of urgency.   

People have an arranged schedule of contact. For some people this is involves face-to-face or phone contact a few times a week. For others this is a monitoring service with weekly or monthly contact. Some contact occurs on their own in a clinic, at home or in the community. At other times we deliver interventions in groups.   


Clinics offered by the service  

Outpatient medical, psychological therapy, therapeutic care planning and interventions.  


Who clinic is for: All people in receipt of Bury South IDT services.  


Address where clinic held: G-Block, Sudbury Health Centre.


Parking (eg availability, cost): Parking is free at our Hospital Road Site and Sudbury Health Centre. Limited free parking available at Haverhill Health Centre.  

Accessibility information: We are accessible for all levels of need. Please contact us before your visit if you need further information.  

What age range does this service treat?  

Children, Families and Young People's services cover under 14s and up to age 25.  

Adult services work with individuals aged 25 and over.  

Learning Disabilities services support people who are unable to access other services.    


What geographical area does this service cover?  

Bury South IDT is in Bury St Edmunds at Hospital Road. We also have offices in Sudbury and Haverhill. We will offer people appointments in the nearest local office to their home address.  


We treat the following conditions:  

  • Non-psychotic disorders
  • Severe depression
  • Anxiety
  • Obsessive compulsive disorder (OCD)
  • Eating disorders
  • Psychotic disorders
  • Schizophrenia
  • Bipolar affective disorder
  • Cognitive impairments
  • Alzheimer’s disease
  • Dementia
  • Learning disabilities
  • Attention Deficit Hyperactivity Disorder (ADHD)  

Access this service

Most referrals to IDT Bury South come from GPs, through to the Access and Assessment team. Other professional agencies can also refer people.   

Our Access and Assessment teams carry out a full assessment by clinical staff. They will explore a range of health and social care needs. The team can then signpost someone to available resources. The team can also then refer someone into the IDT.   

The IDT team allocates a care coordinator to arrange an individual’s care package. The care coordinator establishes a care plan with the person. The team reviews and adjusts their care plan regularly. This is known as the Care Programme Approach (CPA).   

Bury South IDT accepts referrals for people with complex mental health needs. This includes significant cognitive, emotional and behavioural problems associated with a mental health diagnosis.  

Individuals are likely to present with / as:  

  • Psychosis, such as schizophrenia or bipolar disorder  

  • Severe depression where the risk, complexity or engagement need treatment by a specialist mental health service 

  • Severe disorders of personality where there is a clear role identified for the community mental health team, and the individual agrees to engage with the service  

  • Longer term severe disorders with poor treatment adherence and increased levels of risk or vulnerability which cannot be managed solely by primary care  

  • Dual diagnosis of mental illness and substance misuse where the mental illness is the primary need, severe and complex in nature  

  • Co-morbid mental illness in people with a neurodevelopmental disorder for treatment of the mental disorder where this is the primary issue  

  • Complex presentations associated with severe mental illness, which impacts a significant risk of self-harm, harm to others, risk of harm from others or serious self-neglect  

How this service support carers including friends and family

We include people’s friends and family in care planning. The team performs carer assessments to reflect their role in the care plan. We encourage nearest relatives and next of kin to take part in decisions made with them about their care.  We invite them to formal reviews as part of the Care Programme Approach.  

Urgent help

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you contact the service (Monday-Friday, 0900-1700hrs): 01284 733188. Between 1700- 0900hrs, contact the crisis team on: 0300 123 1334.  

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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