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Thurne Ward

  • Thurne Ward, based at Hellesdon Hospital in Norwich, is a ward for men and women over the age of 18. It is an acute admission and assessment ward. The ward cares for people from Norwich and north and south Norfolk.

  • Service Contact: Ward Manager Stuart Curror
  • Address:
    Thurne Ward,  Hellesdon Hospital,  Drayton High Road, Norwich, NR6 5BE
  • Reception phone number: 01603 421185
  • Service hours: This ward is open 24 hours a day, 7 days a week.

What this service offers

Once a bed is available on the ward, the team responsible for referral will contact the service user. This is to organise admission.

When on the ward, we show individuals round and they have a routine physical health check. This is with either the ward medic or duty doctor if out of hours.

The ward nurses develop a care plan with the individual. They are also seen by a consultant at the earliest convenience.

We review care and treatment often. This may include carers, family and other professionals.

We maintain our patient’s safety, improve their mental health and aid their recovery. We do this whilst working towards their discharge from the ward.

Hellesdon Hospital is a non-smoking site. We offer nicotine replacement therapy on the ward. We also allow vapes on the ward.

Thurne Ward treats the following conditions:

  • Depression,
  • Anxiety,
  • Psychosis,
  • Schizophrenia,
  • Personality Disorder,
  • Bipolar Affective Disorder.

The ward team also assess people who don't have any formal diagnosis. This is to establish a diagnosis and plan treatment.

Access this service

Hospital admission is necessary when a person cannot manage in the community. We usually explore less restrictive options. This could include the crisis team providing care and treatment at home.

The Crisis Resolution and Home Treatment Team manage our admissions following a referral. Referrals come from GPs, Wellbeing or Community Mental Health Teams.

The Norfolk and Norwich University Hospital also manage admissions. This is for their patients who may need further assessment or support.

We also receive service users from the 136 Suite and sometimes police custody.

Visiting and onsite facilities

A car park is available at Hellesdon Hospital, this is free of charge. We also provide disabled access and facilities.

A cafe is also available onsite.

How this service support carers including friends and family

Our team sends a carer’s pack by post to all service users' next of kin or nearest relative.

We provide a dedicated carer’s lead in the hospital whom we often ask to contact family and carers. They can signpost to support services.

Our Thurne Ward teal also offer carer’s assessments.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 0808 196 3494 to speak to our 24 hour mental health crisis line called First Response.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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