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Acute Wellbeing and Therapy Service - Central Norfolk

  • Our Acute Wellbeing and Therapy Service is for users of the Crisis Resolution and Home Treatment Team. It is also for inpatients on our wards at Hellesdon Hospital in Norwich. This service cares for people with acute mental health problems. Those problems may have risen as neurosis or psychosis. The service is also for those who have a personality disorder.

  • Service Contact: Michael Cummings (Service Manager)
  • Address:
    Hellesdon Hospital,  Drayton High Road, Norwich, NR6 5BE
  • Service hours: Monday to Friday, 9:00 to 17:00

What this service offers

This service works with people to support them to regain the ability to manage their life.

The team provide an initial interview with one of our occupational therapists. This helps to establish how an individual is managing and how the service can help. People who use this service can then work with other staff to rebuild confidence.

Taking part in sessions with other people using this service plays a part in recovery.

This can be a time of low confidence and motivation, whether an individual is at home or on an inpatient ward. An occupational therapist and our team can help people who use this service. They look to break up service users’ days into more manageable tasks and structure. This enables them to achieve your goals. 

Social, creative and sporting activities can help improve confidence and motivation.

This service also provides a wellbeing nurse. This nurse supports people with particular health problems. They can also help to guide and support lifestyle choices.

Access this service

Our occupational therapy staff and wellbeing nurses are part of inpatient ward teams. They are also part of the Crisis Resolution and Home Treatment Team.

Referrals come to this service when an existing service users care is raised with us.

If you use one of our services and feel you could benefit by accessing this team you should ask your named nurse or Doctor.

How this service support carers including friends and family

This service provides a support group for the friends and family of service users. This group meeting takes place every Wednesday evening.

This service also supports carers by linking them with a Carers Lead.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis

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