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The East Suffolk CRHHT team provide a four-hour response for people experiencing acute mental distress who are in crisis. We also provide a home treatment service that supports people in the community.
- Service Manager Lead: Adam Kent and Luke Upson
- Attendance: Visiting and onsite facilities: Parking is available at the Woodlands hospital site. We provide full disabled access including toilet facilities.
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Address:
Woodlands Unit, Ipswich Hospital, Heath Road, Ipswich, IP4 5PD
- Reception phone number: 01473 791800
- Service hours: 24 hours 7 days a week, 365 days a year
- What this service offers
- Access this service
- How this service support carers including friends and family
- Urgent help
What this service offers
The East Suffolk CRHHT team provide a four-hour response for people experiencing acute mental distress who are in crisis. We also provide a home treatment service that supports people in the community. This includes medication and brief psychological interventions. The aim is to prevent people needing to be admitted to hospital. The team also supports the carers of people who use this service.
Alongside the bed management team, the team also act as a gatekeeper to other mental health services. This can include acute inpatient care and referring people to other services.
Our CRHHT team provide a holistic assessment. Our patients are unlikely to see the same person on every visit. Each member of the team will be familiar with the situation and work with their service users towards their recovery.
The team support people to manage situations that can feel risky. They encourage a collaborative and honest relationship. This is so people experience the benefits of sharing difficult thoughts or feelings.
Our CRHT team need co-operation and consent to work with their service users. If consent isn't reached, they will discuss and consider alternatives.
Access this service
The East CRHHT accept referrals for Home Treatment from:
- Community mental health teams
- Acute psychiatric wards
- Mental health liaison team
The East CRHHT accept referrals for Crisis support from:
- First Response Service
- GPs or other health service professionals
How this service support carers including friends and family
We encourage people who use our service to involve families or carers in their care.
Where appropriate and agreed we share information and guidance with them. This could include referring them for a carer’s assessment.
Urgent help
If you are a service user and are in crisis and need support urgently, please contact your service on the number you were given.
Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical situations, call NHS111 on 111.
For more information, see Help in a Crisis.