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Men's Secure Service (Drayton Ward)

  • Drayton Ward is a medium-secure ward providing admission, assessment and rehabilitation. We admit men who are suffering from a mental illness who require a period of assessment and treatment. We admit from a number of sources including prisons and other Medium Secure Units.

  • Service Manager Lead: Andy Harris and Howard Muzire (Matrons)
  • Service Contact: Ward telephone number: 01603 707609 Telephone number (general): 01603 707500
  • Address:
    Drayton Ward,  Northside House,  Northside,  Thorpe St Andrew, Norwich, NR7 0HT

What this service offers

What conditions do you treat? 

• Bipolar disorder 

• Depression 

• Mania 

• Personality disorder

• Psychosis 

• Risk  

• Schizophrenia 

Access this service

People can be referred to this service from a variety of sources including high secure hospitals, other medium or low secure units, prison settings, courts and the community. 

When referred to this service, the team assesses the person for admission suitability. If they meet the admission criteria they are admitted and undergo a period of assessment from the multidisciplinary team. 

The purpose of this assessment is to establish a diagnosis and to determine the person’s best course of treatment. Following this, treatment and rehabilitation begin with the aim of securing their successful discharge from the service. 

Visiting and onsite facilities

Prior to the first visit, the service user will discuss with the ward team who they would like to be included on their visitor list. These identified people are then contacted by the ward to discuss if they wish to visit and to verify their identities. 

Visitors on the list need to be authorised by the service user’s Responsible Clinician  and a visitor pack sent. This will include a list of items which cannot be brought onto the secure side of the unit. 

Visits would usually take place in the evening or at weekends. Exceptions are made for family who have to travel long distances, or who are attending a professional meeting - this is judged on a patient by patient basis. 

There is ample parking for visitors. 

On arrival, visitors need to present photo ID at reception. 

Visits take place off ward (in Family Room or Meeting Room), with a staff member present. There is no limit to number of visitors. Visits usually last one hour. 

How this service support carers including friends and family

We encourage engagement with our carers and are in regular contact to update on progress and share information. We also hold regular open days for families. 

We offer an information pack for family and carers if required. If you request it, it is possible for your family and friends to attend Care Programme Approach meetings. 

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on 01603 421 239.  

Call 0808 196 3494 to speak to our 24 hour mental health crisis line called First Response.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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