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Northgate Ward

  • Northgate Ward is an adult inpatient ward located at Wedgwood House in West Suffolk. The ward accommodates both men and women over the age of 18. Northgate Ward provides treatment and care for people with acute mental health illnesses in West Suffolk.

  • Service Contact: Ward Manager Lucy Wall
  • Address:
    Northgate Ward,  Wedgwood House,  West Suffolk Hospital Site,  Hardwick Lane, Bury St Edmunds, IP33 2QZ
  • Reception phone number: 01284 719782
  • Service hours: This ward is open 24 hours a day, 7 days a week.

What this service offers

Northgate Ward provides care and treatment for people with the following conditions:

  • Depression,
  • Bipolar affective disorders,
  • Psychosis​,
  • Anxiety,
  • Personality Disorder.

On arrival we show patients and their carers around the ward and given a welcome pack. We then take them to their own room with an en-suite. The ward provides separate male and female sleeping areas.

The length of admission on Northgate Ward varies between a week to 4 weeks. During this time our team assess, plan, and check patient’s needs and care.

Access this service

Access to Northgate Ward is by referral only. The West Suffolk Bed Management Team manage our referrals within office hours.

The West Suffolk Home Treatment Team manage referrals out of hours.

Visiting and onsite facilities

Parking is available onsite, charges apply.

Northgate Ward provides full disabled access and toilet facilities.

Northgate Ward also has a quiet room which is available for use by visitors. There is also a room available off the ward for visitors with children.

Children under the age of 16 are not allowed onto the ward.

A vending machine, selling snacks and refreshments, is available.

How this service support carers including friends and family

Our patient’s family and carers form part of their assessment and care on Northgate Ward. We ask for patient’s permission to speak to relatives and carers. This is to receive and provide information. We also then offer support and work together towards the care provided.

Carers clinics are also offered on Northgate Ward. Through these clinics’ carers can access support as required.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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