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Glaven Ward

  • Glaven Ward is at the Hellesdon Hospital site in Norwich, Norfolk. Our Glaven Ward team cares for men in an inpatient setting. They offer assessment and treatment for those who are experiencing acute mental illness. Safe care in the community is not considered an option at this stage.

  • Service Contact: Mark Randall (Ward Manager)
  • Address:
    Glaven Ward,  Hellesdon Hospital,  Drayton High Road, Norwich, NR6 5BE
  • Reception phone number: 01603 421630
  • Service hours: This ward is open 24 hours a day, 7 days a week.

What this service offers

Our Glaven Ward team provide care for male inpatients with the following conditions:

  • Acute anxiety
  • Bipolar affective disorder
  • Depression
  • Feeling unsafe
  • Schizophrenia
  • Significant thoughts of self-harm
  • Suicidal thoughts.

Admissions to Glaven Ward can last anything from a few days to a few weeks. Our team adopts a multi-disciplinary approach to care and treatment.

Our inpatients receive a review each week with the Glaven Ward team. This review can also include family members, carers or advocates. Our patient's community nurse is also involved in their care while they are on the ward. This contact throughout their stay.

Access this service

GPs can refer people to Glaven Ward, this then leads to an assessment. A formal request for admission goes to the Crisis Team if admission is necessary.

How this service support carers including friends and family

We involve carers, friends and family in the care of our inpatients where we have consent. We invite them to attend our patient's weekly review meeting.

We also involve them in planning discharge from Glaven Ward.

Urgent help

People who need urgent help and are already on this ward should telephone 01603 421239.

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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