Freedom To Speak Up
What is ‘Speaking Up’?
Speaking up is about anything that gets in the way of providing good care.
When things go wrong, it is important to learn lessons and make improvements. It is also important to speak up about, and listen to, concerns to prevent potential harm.
The 24/7 Guardian Service is independent and confidential. It supports our staff to speak up about any concerns they may have at work. The Service also provides a dedicated Freedom To Speak Up Guardian for staff at NSFT.
Staff can speak to the Guardian, in confidence, about anything that gets in the way of safe and high-quality care. They can also speak up about anything that affects their experience in the workplace.
The Guardian Service is external to the Trust. It provides information and emotional support in a strictly confidential, non-judgmental manner.
It also supports our managers to listen to concerns and find solutions.