First Response 24-hour helpline

First Response helpline logo showing telephone number for the service which is 0808 196 3494
First Response is a helpline for people of all ages in Norfolk and Suffolk who need urgent mental health support. The helpline is available all day, every day.
If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health.
Telephone the helpline on 0808 196 3494 If you are feeling unsafe, distressed or worried about your mental health.

Who can call?

The helpline is available to members of the public of any age, regardless of whether they are an existing service user.
The line is also open to other healthcare professionals, as well as social care colleagues and police personnel. This is for advice when working with individuals who are undergoing mental health difficulties or may wish to refer someone.

What happens when I call?

A trained mental health professional answers calls and will be able to listen to your concerns and help you get the support you need.
Callers will hear a recorded message instructing them to press either 1 or 2. This is depending on whether they are a professional or member of the public. Once selected we connect callers to a mental health practitioner.

What if I want to remain anonymous?

If you would prefer that the person answering your call doesn’t see your telephone number, you can turn off your caller ID in your phone’s settings.

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