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Crisis Resolution and Home Treatment Team – Central Norfolk

  • Our Central Norfolk Crisis Resolution and Home Treatment Team (CRHT) provide support for adults. People who use this service are from the North Norfolk, South Norfolk and Norwich areas. They will be experiencing a mental health crisis. This service also works with other service providers to support young people outside normal office hours.

  • Service Contact: Zoe Charles (Clinical Team Leader)
  • Address:
    The Weavers Centre,  Hellesdon Hospital, Norwich, NR6 5BE
  • Reception phone number: 01603 421239
  • Service hours: 24 hours a day, 7 days a week.

What this service offers

The Central Norfolk CRHT is a team of experienced mental health staff.

The service provides assessment and short-term, intensive community support.

Our CRHT team aims to work with people to prevent hospital admission. They also provide intensive support to hospital patients to aid discharges from hospital.

Our service acts as a gatekeeper to other mental health services. This includes acute inpatient care. Our team tries to prevent hospital admission by exploring all potential alternatives.

If needed, the Central Norfolk CRHT also refers people to other services. Usually for longer term treatment.

People who referred to this service see a mental health professional. Either at our base at Hellesdon Hospital, in their own home or a suitable community setting.

Our team carries out an assessment with the person and their carer or supporter and agree a plan. This may involve ongoing support from the CRHT for a short period of time. Or it could involve a recommendation to the referrer for a plan of care.  Signposting to a more suitable service is also an option or, in some cases, admission to hospital.

Our Central Norfolk CRHT can only work with people who consent to our service.

 

Crisis Resolution & Home Treatment Team (CRHT) leaflet and care plan - accessible (html)

Clinics offered by this service

Our Central Norfolk CRHT provide the following clinics:

  • Physical Health Clinic for people receiving intensive home treatment from our CRHT team
  • Carer's Clinic for carers of people who are receiving intensive home treatment from the CRHT.

Both of these clinics are at The Weavers Centre, Hellesdon Hospital, Norwich NR6 5BE. Free parking is available on site along with full disabled access.

Access this service

Our West Norfolk CRHT accept referrals from:

  • Secondary NHS mental health services
  • Specialist mental health services
  • GPs and Primary Care Practitioners
  • Other health services
  • Emergency services – including police and the ambulance service
  • Agencies other than health services which support people with mental health problems
  • Those known to the CRHT, including their families or supporters
  • Mental Health Liaison and Diversion services (either via court or Police Investigation Centres)
  • Inpatient acute admission wards
  • Emergency duty teams (Social Services)
  • Mental Health Liaison via hospital Accident and Emergency
  • Service users known to secondary mental health teams. This is out of usual working hours, as an alternative to hospital admission.

Visiting and onsite facilities

Free parking is available at our Hellesdon Hospital site.

We provide full disabled access including toilet facilities.

How this service support carers including friends and family

We encourage people who use our service to involve families or carers in their care. Where appropriate and agreed we share information and guidance with them. This could include referring them for a carer’s assessment.

Our team also run clinics for carers (see Clinics run by this service). These clinics provide protected time with a member of the team.

Urgent help

People who use this service can contact us by telephone on 01603 421239. They can also contact via the Hellesdon Hospital switchboard telephone number 01603 421421.

Call 0808 196 3494 to speak to our 24 hour mental health crisis line called First Response.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis

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