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Community Memory Assessment Service in East Suffolk

  • Our Community Memory Assessment Service is available to adults in the East Suffolk area. It is a diagnostic service with a primary aim of confirming or excluding a diagnosis of dementia. The team may diagnose Mild Cognitive Impairment (MCI). Our Community Memory Assessment service offers help with the following: Holistic memory assessment, Signposting to other support services, Diagnosis or non-diagnosis of dementia, Some post diagnostic psychosocial interventions.

  • Service Manager Lead: Melanie D`ardis
  • Address:
    Mariner House,  Handford Road, Ipswich, IP1 2GA
  • Reception phone number: 01473 296194
  • Service hours: Monday to Friday from 9:00 until 17:00.

What this service offers

Our Community Memory Assessment service offers help with the following:

  • Holistic memory assessment
  • Signposting to other support services
  • Diagnosis or non-diagnosis of dementia
  • Some post diagnostic psychosocial interventions.

This service can provide dementia medication for those with types of dementia i.e. Alzheimer’s disease.

Access this service

To access our Community Memory Assessment Service a person, or their family or carer, would have concerns about their memory. Those concerns would be in place for at least six months.

GPs refer to this service. This is to allow for blood tests to treat any reversible causes of your memory concerns first.

Our service users can expect the following:

  • A telephone call from a practitioner to discuss your referral within 48 hours
  • An appointment within six weeks of the above call. The appointment will be for 90 minutes and include a memory test
  • Appointments are at various locations – see clinics offered below
  • A head scan at the local Nuffield Hospital in Ipswich
  • An appointment to discuss the outcomes of tests and to tell whether there is a diagnosis of dementia (usually within 12 weeks)
  • The offer of medication if appropriate
  • Participation in a group
  • A one-off appointment with a support worker at home to look at any other needs.

People who use this service are then discharged back to the care of their doctor.

We may ask people to take part in service development/research.

Referrals to this service are not suitable in the following circumstances:

  • The person has had a recent head injury which caused some brain damage
  • The person has a delirium, as the issues may resolve
  • The person is experiencing severe mental health issues.

Clinics offered by this service

Our Community Memory Assessment Service offers clinics in the following locations:

  • Constable Country Practice in East Bergholt
  • Framlingham Surgery – Framlingham
  • Framfield House Surgery – Woodbridge
  • Hartismere Hospital in Eye
  • Otley Surgery – Otley
  • Grove Medical Centre – Felixstowe
  • Shotley Surgery – Shotley
  • Two Rivers Medical Practice – Ipswich
  • Mariner House – Ipswich
  • Hadleigh Surgery – Hadleigh
  • Stowhealth Medical Centre – Stowmarket.

This service also offers some clinics via video.

Visiting and onsite facilities

Parking is free at all the venues this service uses for its clinics except for Mariner House in Ipswich which is blue badge holder parking only. There is a pay and display car park available at Portman Road.

All clinics are accessible for those with a disability. Some need the use of a lift; others are on the ground floor. We discuss this with patients when we make an appointment.

How this service support carers including friends and family

Our Community Memory Assessment Service offers carers, friends and family:

  • Telephone liaison and attendance at all appointments with our patient’s permission
  • Individual psychological support, as appropriate
  • Information about how to access a carer’s assessment
  • Signposting to other local support services
  • Invitation to get involved and help shape the service for the future.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select option 2 to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis

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