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Enhanced Support Service, HMP Wayland in Norfolk

  • Enhanced Support Service (ESS) is part of NSFT’s portfolio of national Offender Personality Disorder Pathway services offered at HMP Wayland. The service encompasses nursing and psychological approaches. It offers short-term outreach and support to individuals who are experiencing emotional dysregulation and associated behavioural problems linked to personality.

  • Service Manager Lead: Jamie Thomas
  • Service Contact: Contact is through the HMP Wayland switchboard 01953 804 100
  • Address:
    Violence Reduction Team,  HMP Wayland,  Griston, Thetford, IP25 6RL
  • Service hours: The service operates during office hours, Monday to Friday.

What this service offers

The team offers short-term emotional support during periods of emotional crisis and the opportunity to develop a collaborative care plan to help someone take responsibility for their own recovery. ESS also works with prison staff and others to help meet someone's care needs.

The service treats a variety of difficulties related to emotional dysregulation and personality disorder.

Access this service

The service is only available to offenders within HMP Wayland. Access is via prison staff or the mental health in-reach team.

Visiting and onsite facilities

Information about visiting HMP Wayland can be found here.

How this service support carers including friends and family

ESS does not provide services to friends and family.

Watch our service information video

The short videos below feature our staff discussing the Enhanced Support Service.

Urgent help

The service is only available to offenders residing in HMP Wayland. Access is via prison staff or the mental health in-reach team.

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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