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Older People's Service (IOPS) - Great Yarmouth and Waveney

  • IOPS in Great Yarmouth and Waveney is a team of health professionals experienced in assessments and interventions for adults with age-related needs. Whilst this is generally for people over 65 years of age this service is for anyone living with a diagnosis of dementia.

  • Service Manager Lead: Alison Carter
  • Service Contact: Telephone 01502 527 530.
  • Address:
    Carlton Court Hospital,  St Peters Road,  Carlton Colville, Lowestoft, NR33 8AG
  • Service hours: This service is available every day of the week between 8:00 and 21:00.

What this service offers

IOPS in Great Yarmouth and Waveney can help people who are suffering from acute, severe and enduring mental health problems including anxiety, depression, psychosis, confusion, dementia and related behavioural problems. The service’s specific function is to provide assessment, intensive support and treatment at service user’s homes to prevent unnecessary hospital admission. Our team works alongside other health, social care and voluntary sector teams to: 

  • help promote independence and re-enablement

  • to provide practical support

  • advice and signposting to patients and their carers

  • to promote wellbeing and guidance on accessing local services for local people. 

Our team responds to emergency referrals in 4 hours and urgent referrals in 72 hours if people have the problems mentioned above.  

Once a referral is forwarded to IOPS in Great Yarmouth and Waveney the team will organise a time and date to meet with the referred person. At this session an assessment is undertaken. From this assessment a plan of action is agreed. This may be advice and signposting, or the individual may be taken on by the team for specific intensive support to help with their mental health issue. Interventions could include:  

  • Assessment and diagnosis of mental health problems

  • Risk assessment and risk management

  • Monitoring of mental health difficulties and agreed treatment plans.  

Interventions and support from IOPS in Great Yarmouth and Waveney are time limited to around six weeks of intensive support. Our team may then discharge service users from care or make onward referrals to either social services or community mental health teams.

Access this service

If somebody is not currently under the care of Mental Health Services, any health professional involved with their healthcare can make a referral on their behalf including their GP, practice nurse, or paramedic. If an individual is already under the care of mental health services they should contact their mental health team or nurse who can make a direct referral.

How this service support carers including friends and family

The IOPS in Great Yarmouth and Waveney offers advice, individual support and information for carers.  

Urgent help

IOPS in Great Yarmouth and Waveney is not an emergency service.

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis


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