Accessibility Statement
This Accessibility Statement covers both and the mobile version of www.nsft.nhs.uk
This website is run by Norfolk and Suffolk NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
We know some parts of this website are not fully accessible, including most older PDF documents which are not fully accessible to screen reader software.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please e-mail nsft.communications@nsft.nhs.uk
We’ll consider your request and get back to you in within 48 hours (Monday to Friday).
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email nsft.communications@nsft.nhs.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment. Our offices have audio induction loops or, if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. Find out how to contact us.
Technical information about this website’s accessibility
The Norfolk and Suffolk NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-accessible content listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
- Users are not currently able to change font sizes directly on the website. We intend to fix this by the end of March 2021. In the meantime affected users are advised to use the font resizing options available in their internet browsers.
- Some PDFs created after 23 September 2018 do not meet accessibility standards. We endeavour to fix these accessibility issues. In the meantime if information is required in a different format please contact us at nsft.communications@nsft.nhs.uk
- Some links on our service search directory contain repetitive text. This issue is expected to be resolved by the end of March 2021.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, any new PDFs or Word documents we publish will meet accessibility standards.
Preparation of this accessibility statement
This statement was prepared on 10 March 2021. This website was last tested on 5 March 2021.