Improving Quality Through Innovation Award: Non-clinical finalists

This award is aimed at an individual or team who has pioneered or championed an innovative idea or project – large or small – that has led to significant improvements in service delivery, quality, productivity or performance, with improved service user outcomes.


Photo of Carla Baker - award winner

Carla Baker
Data Analyst
West Suffolk Care Group

Carla’s curiosity about data drives her thinking and makes her highly effective. This has resulted in high quality reporting for the Care Group. She has a strong work ethos, is proud of what she achieves and is a well respected member of the team.

What makes Carla outstanding, is her commitment to ensuring that data supports the clinical output – and that our service users receive the best possible care. She is helpful and supportive of her colleagues, enabling them to be more proficient in data analysis.

Carla has been an inspiration to the data and performance team, highly knowledgeable, instrumental in meeting the data needs of the Care Group and willing to help others, when needed. It is an absolute pleasure to work with Carla.


Improving Quality Through Innovation Award Non-Clinical highly commended


Highly commended

Chris Brown
ICT Systems Administrator

MHA Compliance Team


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