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SHIFA clinic (Supporting Holistic and Integrated Assessment for Forced Migrants)

  • These are specialist mental health clinics run monthly by Dr Yasir Hameed (Consultant Psychiatrist) and Dr Hannah Fox (General Practitioner) for patients in Norfolk. The team includes two assistant psychologists from the Research Department, Ms Izobel Clegg and Ms Eirini Charami Roupa. We offer a holistic and culturally-sensitive assessment using interpretation services when required and focus on educating the clients about their condition and how they can manage it. We receive referrals via the Single Point of Access from primary care professionals and other services within Norfolk and Suffolk NHS Foundation Trust to offer a comprehensive assessment considering these patients' complexity, cultural backgrounds and history of trauma. We aspire to work closely with other specialist mental health teams in Norfolk to support our patients by making onward referrals to them for further input and offering advice regarding managing their patients from asylum seekers and refugees backgrounds. We also work closely with other organisations, such as the People from Abroad Team (Norfolk County Council), police, charity organisations and Wellbeing Services. Unfortunately, we don't accept self-referrals, and this service is for patients based in Norfolk only (not in Suffolk). We are working closely with colleagues in Suffolk to start a similar pathway. We accept referrals for all age groups.

  • Base: REST hub (Churchman House, 71 Bethel St, Norwich NR2 1NR)
  • Service Delivery Office: Once monthly clinic at the REST hub on the second Tuesday of every month from 10 am to 1 pm. These are not drop-in clinics. Referrals must be received and appointments are booked for these clinics.
  • Service Manager Lead: Yasir Hameed
  • Service Contact: For the service: 01603 421027. If anyone is at serious risk of harm, call 999 and ask for the police. For non-life threatening medical situations, call NHS111 on 111.
  • Address:
    REST hub,  Churchman House,  71 Bethel St, Norwich, NR2 1NR

Supporting organisations

  • New Routes Intergration - One of the most important charities working with asylum seekers and refugees in Norwich since 2004. Their mission is to work together with migrants, asylum seekers and refugees, and their families, to support their well-being and ambitions and to provide skill-building and social programmes in a safe and welcoming environment.
  • British Red Cross - Open 10am to 5pm Monday to Friday, 10am to 8pm Wednesday.The British Red Cross is the UK’s largest independent provider of services and support for refugees and people seeking asylum. They offer emergency help, one-to-one support and casework, special services for children and families, and family reunions. If you are a refugee or asylum seeker in the UK who needs help, or someone who works with refugees and people seeking asylum, the British Red Cross teams will speak to you and help you figure out what you need. We can offer help from the Red Cross, or refer you to other organisations for support.
  • The Bridge Plus+ - This organisation offers Information, advice and advocacy support on a range of issues including welfare benefits and housing, in addition to signposting and referrals to local support services and community groups. In addition, it offers Immigration legal advice as The Bridge Plus+ is registered with the Office of Immigration Services Commissioner (OISC) at Level 1.
    • Address: Ground Floor, Charing Cross Centre, 17-19 St John Maddermarket, Norwich NR2 1DN
    • Call: 01603 617 076
    • Whatsapp/text messaging: 07933 765 862

  • Norfolk Community Law Service - This service offers advice on various legal matters, including immigration advice, for those who cannot afford access to justice and representation, such as asylum seekers and refugees.

  • Migrant Help - One of the main organisations that provide practical advice and support with immigration issues, such as asylum support, support for victims of slavery and human trafficking, refugee resettlements, and other services.

  • St Barnabas Counselling Centre (St Bs) -  A not-for-profit organisation, offering low-cost counselling in the community. They offer counselling service aims to provide a safe and confidential space where refugees, asylum seekers and migrants experiencing mental and emotional distress can come to talk about their feelings. Their counselling is trauma-informed and relational. Referrals need to take place from health professionals or support organisations

  • Norwich International Youth Project - Supporting young people (aged 11 to 25 years) in Norfolk who are seeking asylum, have refugee status or are otherwise displaced from their country of origin.

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