Get involved in our Quality Improvement projects
Gemma, the People Participation Coordinator with our Trust’s Quality Improvement (QI) Team is inviting people with experience of using our services to join our improvement projects.
Gemma says "We want to make sure that every single QI project has service user and carer involvement as the only way to make successful changes and for services to evolve is to ensure their voices are heard and views taken into account."
If you would like to get involved please email Gemma for more information at QI.Team@nsft.nhs.uk.
AMHE - Refugees and Asylum Seekers in Norfolk and Waveney project
An NSFT project aiming to reduce mental health inequalities for refugees and asylum seekers across Norfolk and Waveney wants to hear from those directly
impacted to be the voice of lived experience and to ensure that our ideas best meet the needs of those using our services and their loved ones.
How can you help?
We are inviting refugees and asylum seekers based in Norfolk or Waveney to join the project as pivotal Experts by Experience (EbyE). We would be looking for individuals who would be willing to share their stories, experiences, and ideas to steer the project in the best direction and help us make the most meaningful changes.
As a project team member, we would be looking for you to join a monthly meeting held virtually over Microsoft Teams, where you will be working with a team of people from a range of different services and backgrounds. We always endeavour to create an environment where you can feel comfortable and confident in presenting your own views and sharing ideas to shape the outcomes of the project.
If joining the team isn’t for you, there are still other ways to share your experiences, such as one to one interviews and surveys conducted by our project team.
Want to join?
If you are interested in this opportunity of joining this project, want more information, or just want an informal chat with our People Participation Coordinator, Gemma Harris, please email QI.Team@nsft.nhs.uk and tell us how you would like to be involved.
Want a better understanding of Quality Improvement?
Join our Recovery College course – ‘Understanding Quality Improvement and how to be involved’ by visiting https://www.nsft.nhs.uk/timetable for more information and details on how to enrol.
The Recovery College: Understanding QI and how to be involved’
Attend our Recovery College course to explore how you can use the Quality Improvement methodology, skills, knowledge, and tools in everyday life to support your recovery and personal growth journey. Learn how Quality Improvement is used in healthcare settings, how to be involved in Quality Improvement projects in NSFT and how using your lived and learned experience of receiving or supporting someone with treatment and services from NSFT can improve quality of care.
The course covers:
- What ‘quality’ means to you and what quality looks like in mental healthcare services.
- Explore why Lived experience is important in Quality Improvement.
- Introduction to the Quality Improvement approach used in mental healthcare.
- Use a ‘real life’ example to understand; how to create SMART aims/goals, how to measure improvement, how to create change ideas and test these.
- Consider what the benefits and challenges might be for people with lived experience participating in Quality Improvement projects.
- Explore what it is like to be involved in Quality Improvement projects and how you can join a project and/or support improvement work at NSFT.
Course Duration: 3 hours and 30 minutes including short breaks on Microsoft Teams
To find out more information or book your place follow this link Browse our Recovery College courses and begin your personal recovery journey | Norfolk and Suffolk NHS (nsft.nhs.uk)
Help our Advancing Mental Health Equalities for Black men project
An NSFT Quality Improvement project aiming to reduce mental health inequalities for Black men wants to hear from those directly impacted to be the voice of lived experience and to ensure that our ideas best meet the needs of our service users and their loved ones.
How can you help?
We are inviting Black men who have used mental health services as well as family and carers who have supported Black men with their mental health to join the project. As pivotal Experts by Experience (EbyE), we would be looking for individuals who would be willing to share their stories, experiences, and ideas to steer the project in the best direction and help us make the most meaningful changes.
As a project team member, we would be looking for you to join a monthly meeting held virtually over Microsoft Teams, where you will be working with a team of people from a range of different services and backgrounds. We always endeavour to create an environment where you can feel comfortable and confident in presenting your own views and sharing ideas to shape the outcomes of the project.
If joining the team isn’t for you, there are still other ways to share your experiences, such as one to one interviews and surveys conducted by our project team.
Want to join?
If you are interested in this opportunity of joining this project, want more information, or just want an informal chat with our People Participation Coordinator, Gemma Harris, please email QI.Team@nsft.nhs.uk and tell us how you would like to be involved.
We look forward to hearing and working with you!
Want a better understanding of Quality Improvement?
Join our Recovery College course – ‘Understanding Quality Improvement and how to be involved’ by visiting https://www.nsft.nhs.uk/timetable for more information and details on how to enrol.
A collaborative to implement Safewards
Safewards is an evidence based package of actions and behaviours that inpatient wards across Norfolk and Suffolk can apply to help support safety and experience for all. As part of our plans for 2023 we want to implement Safewards in our wards and will be running a supporting programme over the next few months. We are hoping to create a small coordinating project group and are looking for 2 people who have lived experience of receiving care from inpatient services or people who have supported others who have received care from our inpatient services, who could join online discussions as well as attend face to face collaboration sessions at Diss Business Hub.
The anticipated meeting schedule will be an online video call once every two weeks for 1 hour, and a half day face to face session at Diss Business Hub once every two months.
If anyone is interested in participating or would like any more information about the projects and what support is available please contact Michael Lozano (Interim Director of Quality at NSFT) on Michael.Lozano@nsft.nhs.uk
or Gemma Harris (People Participation Coordinator) on Gemma.Harris@nsft.nhs.uk
Safety Culture
Safety Culture has many opportunities to make a difference for our communities and staff. We are looking for people who access our services or have supported someone to access our services to join a coordinating group. The group will be responsible for looking at evidence for improving Safety Culture across Norfolk and Suffolk and helping to create communications and tools that staff and teams can use.
The anticipated meeting schedule will be an online video call once every three weeks for approximately 1 hour.
If anyone is interested in participating or would like any more information about the projects and what support is available please contact Michael Lozano (Interim Director of Quality at NSFT) on Michael.Lozano@nsft.nhs.uk
or Gemma Harris (People Participation Coordinator) on Gemma.Harris@nsft.nhs.uk