Norfolk and Suffolk NHS Foundation Trust provides mental health, substance misuse and learning disability services across Norfolk and Suffolk. The Trust believes in recovery and wellbeing.
Through the provision and co-ordination of high quality, excellent and cost-effective services, with a commitment to research and innovation, the Trust will be recognised as a national leader.
Have your say: Quality Matters
It is very important that the Trust provides consistently high quality services. Quality is about making our work meaningful, positive and clear. We want to provide services that are safe and effective, and that are designed in collaboration with you. That’s why every year we ask you what your quality priorities are so we know what to work on next.
Please click here to take part in our short Quality Matters survey. The survey will close on 14 February.
A shortlist of statements, based on the responses we get, will be presented to the Board of Directors, so they can choose the Trust’s quality priorities for 2014 -15. These priorities will be set out in a document we produce every year called a Quality Account, along with details of all the work we have already done to improve quality over the past 12 months. Last year the priorities you chose and the actions taken so far are:
|You said your priority was:
||Implemented a pilot working with GPs to ensure that community service users access physical healthcare.|
||Developed leaflets that advise service users and carers about the crisis service.|
||All inpatient areas have a programme of activity available including therapeutic and social activity.|
|New medication should be discussed with service users
||Developed information leaflets. Review training for doctors.|
New website... coming soon!
The Trust is going to design and launch a brand new public website that will replace the one currently live at www.nsft.nhs.uk. The new website will be fit-for-purpose and is being developed in partnership with a variety of stakeholders.
The project started in June when we launched a survey into people's opinions of the current website, and to see what they would want from a new one. Over 300 people responded to the survey, with over 35 of these joining a Website Focus Group.
The Focus Group has met regularly since August to discuss design, content, structure and administration of the new website. The group has made recommendations to the project group before final decisions are made. They will also be able to test out the new website before we make it viewable to the public.
Click here to see what the homepage will look like!
We'll announce an official 'go-live' date in due course. In the meantime, if you have any queries about the new website project please email firstname.lastname@example.org
Mental wellbeing in Norfolk and Waveney – help us shape the future!
Have you ever felt depressed or anxious and thought about getting some help? Have you ever used the Norfolk Wellbeing Service or know some who has?
The Wellbeing Service in Norfolk and Waveney is being reviewed. This service offers support to help people overcome challenges such as mild depression and anxiety so that they can get back to work and into other meaningful activities. The five Clinical Commissioning Groups (CCGs) in Norfolk and Waveney are leading the review and they want to find out if the service is working well for local people and what improvements could be made.
The consultation will run for 13 weeks from Monday 4 November to Friday 31 January and includes a special document outlining the current service and suggesting a vision for how it could look in the future. There is also an online survey. All feedback will be analysed by the University of East Anglia and an independent report will be produced by March 2014.
Find out more on Your Voice. Please take this opportunity to tell us what you think by filling out the online survey here.
Get involved in shaping services that are available
Service users and carers are at the centre of all aspects of the Trust’s work, and are vital in helping shape and support the Trust Service Strategy. Are you a service user? Please click here to find out how you can get involved, we want to hear your thoughts, ideas and suggestions.
Are you a carer? Find out how you can get involved by clicking here.
Click here to see events and engagement opportunities that you might be interested in.