Attend Anywhere: Troubleshooting
Many call issues can be resolved by clicking: Refresh
Device meet minimum specs?
Windows PC with i5 processor and 3GB of RAM (Windows 7 or later)
Apple Mac with i5 processor and 3GB of RAM (MacOS 10.12 Sierra or later)
Android-based smartphone or tablet (Android 5.1 or later)
iPhone (iOS 11.4+) or iPad (iOS 11.4+, iPadOS 13+)
Details: nhs.attendanywhere.com/requirements
Latest web browser?
Check version at www.whatismybrowser.com
Google Chrome (Windows, Android, MacOS): Get Chrome from www.google.com/chrome
Apple Safari (MacOS): Update Safari from the Mac App Store
Further troubleshooting: nhs.attendanywhere.com/troubleshoot
Can't hear others?
Speakers/headset: Volume at audible level?
(If external) Plugged in securely?
(If powered) Switched on?
Being used by the computer? Check computer's audio settings.
Hearing an echo? Check computer's audio settings.
More: nhs.attendanywhere.com/speaker
Can't see?
Web camera:
(If external) Plugged in securely?
Chrome using the correct camera?
Click camera icon in Call Screen's address bar; check access and selected camera.
Other software using the camera? (Example: Skype also running) May require computer reboot.
Firewall settings allow video stream? Ask whomever looks after your firewall for help. More:
nhs.attendanywhere.com/camera
View current service status:
https://status.nhs.attendanywhere.com/
Others can't hear you?
Microphone:
(If external) Plugged in securely? Being used by the computer? Check computer's audio settings.
Chrome using the correct microphone? Click camera icon in Call Screen's address bar; check access and selected microphone.
Muted? Either Call Screen, or device's audio.
Other software using the microphone? (Example: Skype also running) May require computer reboot.
More: nhs.attendanywhere.com/mic
Poor video/audio quality?
Connection to Internet okay?
Check speed and latency at www.speedtest.net
Others on the network using lots of bandwidth? (Example: other video calls in progress)
Modem/router working properly? (Wireless network) Get closer to access point.
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