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Help in a crisis
Service Page
Wellbeing Suffolk

 What help do you offer?

The service follows the NICE Stepped Care model for provision of psychological interventions.

Most clients would work through the steps as follows:

Step 2:

  • Brief (up to four sessions) CBT-based psychoeducational groups / workshops, either in the community or live online webinar
  • Brief (up to six sessions) CBT-based guided self-help via telephone or online.

Step 3:

  • Brief Cognitive Behavioural Therapy (CBT), either individual or group
  • Brief Couples Therapy
  • Brief Counselling for Depression
  • Limited resource of Eye Movement Desensitisation and Reprocessing (EMDR), Interpersonal Psychotherapy (IPT)
  • Mindfulness-based Cognitive Therapy group courses
  • The service offers access to Peer Support Work and Employment Support to complement the treatment packages
  • Clients have the opportunity to attend Wellbeing social events across the county, both during and after their treatment within Wellbeing to help develop community connections.


What conditions do you treat?

  • Depression
  • Generalised Anxiety Disorder (GAD)
  • Social Anxiety Disorder
  • Panic Disorder
  • Agoraphobia
  • Obsessive Compulsive Disorder (OCD)
  • Specific phobias
  • Post-traumatic Stress Disorder (PTSD)
  • Health Anxiety
  • Body Dysmorphic Disorder
  • Mixed Anxiety and Depression (ie sub-syndromal depression and anxiety)
  • Any person with a long-term physical health problem which is impacting on their mental health resulting in any of the above

  • Complexity: The service will accept clients with problems which are manageable by one clinician (i.e, that do not require a multi-disciplinary approach)
  • Impairment: The service will accept clients with mild to moderate impairment in day-to-day functioning
  • Substance use: The service will accept clients with no / minimal use that does not affect their ability to make use of psychological therapy
    • Risk: The service will accept clients with low-moderate risk, e.g. fleeting or regular thoughts of harm to self or others with no / minimal intent and no active plans. Some protective factors present
  • Previous interventions: The service will accept clients with a maximum of two previous IAPT interventions that have had unhelpful / unsuccessful outcomes

What age range does this service treat?


What geographical area does this service cover?

East Suffolk and West Suffolk

 What support do you offer carers, family and friends?

Carers can refer themselves to our service to get support for stress, anxiety, low mood or depression.

 Referral to the service

What are the referral criteria?

See above, under 'What conditions do you treat?'.

How can people get referred to this service? 

The service encourages self-referral via website, email, leaflet or telephone: 0300 123 1503.

Professional referrals can be made via the Access and Assessment Team, ERS or by completing an online professional referral form via or through accessing an assessment with a mental health linkworker in primary care

What to expect when referred

The client should expect a telephone assessment within six weeks of referral receipt.

The client will be contacted by a member of the administration team within three days to arrange this assessment. If the administration team are unable to reach the client by phone within three days, they will contact the client by letter to ask them to call the service to arrange the appointment. 

Access and facilities

We see people in multiple venues across East and West Suffolk and so parking details will vary and will be included in appointment letters. We will ask about any access needs to ensure that you are seen in a setting that is suitable for your needs.

 Contacting the service

Service contact name: Nesta Reeve


Hellesdon Hospital
Drayton High Road
Norwich NR6 5BE

Telephone number: 0300 123 1503

Email address:

Hours of operation: 8am to 8pm