The service follows the NICE Stepped Care model for provision of psychological interventions.
Most clients would work through the steps as follows:
What conditions do you treat?
What age range does this service treat?
What geographical area does this service cover?
Norwich, South Norfolk, West Norfolk, Great Yarmouth and Waveney, North Norfolk
Carers can refer themselves to our service to get support for stress, anxiety, low mood or depression.
What are the referral criteria?
See above, under 'What conditions do you treat?'.
How can people get referred to this service?
The service encourages self-referral via website www.wellbeingnands.co.uk, email firstname.lastname@example.org, leaflet or telephone: 0300 123 1503.
Professional referrals can be made via the Single Point of Access (AAT in GYW), via ERS or by completing an online professional referral form via www.wellbeingnands.co.uk/professionals/referral-form/
What to expect when referred
The client should expect a telephone assessment within six weeks of referral receipt.
The client will be contacted by a member of the administration team within three days to arrange this assessment. If the administration team are unable to reach the client by phone within three days, they will contact the client by letter to ask them to call the service to arrange the appointment.
Access and facilities
We see people in multiple venues across Norfolk and Waveney and so parking details will vary and will be included in appointment letters. We will ask about any access needs to ensure that you are seen in a setting that is suitable for your needs.
Service contact name: Nesta Reeve
Hellesdon HospitalDrayton High RoadNorwich NR6 5BE
Telephone number: 0300 123 1503
Email address: email@example.com
Hours of operation: 8am to 8pm