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Help in a crisis
Service Page
Yare Ward, Hellesdon Hospital, Central Norfolk

 What help do you offer?

​We are a 16-bed acute admission ward offering assessment, treatment and rehabilitation, if you are, or deemed to be, experiencing acute mental illness and your risks cannot be managed safely in the community.

What conditions do you treat?

• Schizophrenia

• Bipolar disorder

• Severe depression

• Psychosis

• Anxiety

• PTSD

• Delusions

• Intrusive thoughts

• Self-harming

What age range does this service treat?

18 and over

What geographical area does this service cover?

Central Norfolk


 What support do you offer carers, family and friends?

​Where possible we encourage service users to maintain relationships with family and friends. With your consent, relatives and carers are involved in your care and are invited to attend your weekly review meeting. 

Discharge planning is done in consultation with your family or carer. We can also offer support to carers and refer people for carers assessments.


 Referral to the service

How can people get referred to this service? 

Following your assessment, if you need to be admitted then a formal request for admission is made to the crisis team. 

What to expect when referred

You are admitted to the ward for anything from a few days to a few weeks including a period of rehabilitation. We adopt a multi-disciplinary approach which includes nursing, medical, occupational therapy and psychology staff who all work closely with you to ensure your needs are met and that your stay is as short as possible. 

You have a review each week with the team and this can include your family member, carer or advocate. Your community nurse is involved in your care while you are on the ward and maintains contact with you throughout your stay. 


 Contacting the service

Name of Matron:

John Bingham

Service administrative address: Hellesdon Hospital, Drayton High Road, NR56BE

Office hours (days and times): Our service is available 24 hours a day, 7 days a week.

Telephone number (general): 01603 421018

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact your service on 01603 421 239

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis .


 Contacting the ward

Ward name: Yare Ward

Ward address: Yare Ward, Hellesdon Hospital, Drayton High Road, NR56BE

Ward telephone number: 01603 421018

Ward access information: Parking is available on the Hellesdon Hospital site. We can provide a full information leaflet on request and will provide one at assessment.

Onsite facilities

Parking is available onsite, free of charge.

Yare Ward has disabled access but no disabled toilet facility.

Refreshments are available via the onsite cafe with other food outlets in the locality.

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