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Help in a crisis
Service Page
Home Treatment Team West Suffolk

 What help do you offer?

We offer intensive support in your own home by a team of experienced practitioners as an alternative to hospital admission. Initially this will consist of a medical review from a Consultant Psychiatrist followed by a three-day assessment to identify your needs and the support/treatment you require.  The nature of this support will be discussed with you and the people who support you. We can also provide you with support when you are discharged from an inpatient ward, if discharge planning indicates you need further intensive support.

 How do I get help from your service?

We take referrals from Integrated Delivery Teams, the Access and Assessment team, the Crisis Pathway Teams and take referrals from inpatient wards to help towards your early discharge.

 What hours is your service available?

Monday08:15​​21:30
Tuesday​08:15​​21:30
Wednesday​​08:15​​21:30
Thursday​​08:15​​21:30
​Friday08:15​21:30​
Saturday​08:15​21:30​
Sunday​08:15​21:30​

We operate 365 days a year. We can be contacted through a pager system 24 hours a day.

 What can I expect from you?

  • ​Understanding of your current mental health issues
  • Prompt treatment and support focused on recovery
  • Referral on to other agencies and mental health services, as agreed with you
  • Visits tailored to your needs, more than once a day if required
  • Carer involvement and support with care plans and signposting to further community support for Carers
  • Access to admission to a Psychiatric inpatient ward where risk and presentation indicate Home Treatment is not appropriate, and support upon discharge if needed
  • Although the same member of staff may not attend every visit, all staff will be familiar with your situation.


The Home treatment Team does not provide support for people not under their current care.

Download a copy of our leafet for service users here:Home Treatment Team - West Suffolk - Service User (Leaflet).pdf

 What is the main address of your service?

​West Suffolk Home Treatment Team
Wedgwood House
West Suffolk Hospital
Hardwicke Lane
Bury St Edmunds
IP33 2QZ 

Available facilities

Parking is available at our Wedgwood House address, charges apply.

We have full disabled access and toilet facilities.

 How can I contact you?

​You can call us on 01284 719700

 What conditions do you treat?

​Depression
Bipolar affective disorders
Psychosis

 What support do you offer carers including friends and family?

​During your treatment, family and Carers form part of your assessment and care. With your permission, we may ask to speak regularly to your relative and Carer in order to receive and provide information, offer support and work collaboratively towards your overall care. We have links with community resources for Carers and can direct you to these as appropriate.

 Clinical Team Lead

Tim Smith

 I need help urgently! Who do I call?

​People already being treated by our service should call their local Integrated Delivery Team (IDT).