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Thurne Ward, Hellesdon Hospital

 What help do you offer?

​Thurne Ward is 15-bed mixed gender, acute admission and assessment ward.

What conditions do you treat?

  • Depression
  • Anxiety
  • Psychosis
  • Schizophrenia
  • Personality Disorder
  • Bipolar Affective Disorder

We also assess people who don't have any formal diagnosis, to establish a diagnosis and formulate a treatment plan.

What age range does this service treat?


What geographical area does this service cover?

Thurne Ward cover's Norwich and Central Norfolk (North Norfolk and South Norfolk)

 What support do you offer carers, family and friends?

​We send out a carer’s pack by post to all service users' next of kin or nearest relative who have been admitted.

We have a dedicated carer’s lead in the hospital whom we often ask to contact family and carers who can signpost to support services.

We also offer carer’s assessments.

 Referral to the service

What are the referral criteria

Hospital admission is usually only necessary if your risks can't be safely managed in the community. Usually, less restrictive options would have been explored such as the crisis team taking you on and visiting / treating you at home.

How can people get referred to this service? 

CRHT assess and gatekeep our admissions following a referral from GP, Wellbeing or Community Mental Health Team.

Psychiatric Liaison Team at the Norfolk and Norwich University Hospital also gatekeep admissions for people who have been admitted there and may require further assessment or support.

We also receive service users from the 136 Suite and sometimes police custody.

What to expect when referred

Once a bed is sourced, the team that referred you should inform you of this and organise when you will be admitted by liaising with you and the ward.

When on the ward, you will be shown round and have a routine physical health check with either the ward medic or duty doctor if out of hours. The nurses will develop a care plan with you and you will be seen by the consultant at the earliest convenience. We will meet with you regularly to review your care and treatment where carers, family and other professionals involved may be invited.

We will work with you to maintain your safety, improve your mental health and aid you in your recovery by working towards your discharge.

Please note that we are a non-smoking site; we offer nicotine replacement therapy on the ward but if you own a vape, please bring it with you.

 Contacting the service

Name of Ward Manager: Stuart Curror

Office hours (days and times): Mon-Fri 9-5

Telephone number (general): 01603 412185

Telephone number (urgent):

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.

 Contacting the ward

Ward name: Thurne Ward

Ward address: Hellesdon Hospital, Drayton High Road, Norwich, Norfolk NR6 5BE

Ward telephone number: 01603 421185

Ward access information: We have a car park and disabled access and facilities. We also have a cafe onsite.