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Help in a crisis
Service Page
The Willows, Woodlands, East Suffolk

 What help do you offer?

We are a 21 bed unit providing care for male and female service users if you are, or may be, suffering with mental health problems. Our staff are committed to providing high quality care with a focus on recovery and involving you - and, if you wish, your family or carer - with your care and treatment. ​

 How do I get help from your service?

You can't self-refer into our service so if you are not currently receiving any input from psychiatric services you must first contact your GP. If you are currently receiving input from psychiatric services then please contact your care coordinator or the Access and Assessment Team.​

 What hours is your service available?

We are open 24 hours a day, seven days a week.​

 What can I expect from you?

We are a psychiatric assessment and treatment unit. During your admission a wide variety of assessments are available. The outcomes of these assessments and your personal wishes influence the range of treatments offered to you.

While you are in hospital you can expect to be treated as an individual. Your different needs are taken into account irrespective of your gender, age, race, ethnicity, disability or sexual orientation. We recognise the importance of privacy and dignity and do all we can to meet your needs in this respect, so please do advise us of any special requirements such as dietary needs.

We listen to your views and concerns when making decisions about your care and involve you as much as possible.​

 What is the main address of your service?

The Willows
Woodlands Unit
Ipswich Hospital
Heath Road
IP4 5PD​


Parking is available. Charges apply.

Site access

Disabled access is available onsite along with toilet facilities.

Site facilities

A canteen is available along with coffee shops and vending machines selling hot and cold drinks and snacks.

 How can I contact you?

To contact the ward please call 01473 891780 or email the ward manager on

 What conditions do you treat?

Vascular dementia
Lewy Body dementia
Frontotemporal dementia
Mixed type anxiety disorders
Generalized anxiety disorder
Post-traumatic stress disorder
Obsessive compulsive disorder
Panic disorder
Mood disorders
Bipolar affective disorder
Psychotic disorders
Disorders involving hallucinations and delusions, including schizophrenia and schizoaffective disorder
Impulse control and addiction disorders
Personality disorders​

 What support do you offer carers including friends and family?

If you have someone who regularly looks after you that needs extra support, then this person could benefit from a carer assessment. Its purpose is for them to discuss with staff the help they need with caring, plus help to maintain their health, and balance caring with their life, work and family commitments.

Social services use the assessment to decide what help can be provided. Every carer is entitled to an assessment, even if they don't want to receive help from social or mental health services.​

 Clinical Team Lead

​Paul Morris

 I need help urgently! Who do I call?

People who are treated by our service should call the Access & Assessment Team on 0300 123 1334 when in need of urgent help.