Skip Ribbon Commands
Skip to main content
We use cookies to ensure you get the best experience on our website. For more information, read our Terms and Conditions.
Close
Help in a crisis
Service Page
Southgate Ward, Wedgwood House, West Suffolk

 What help do you offer?

At Southgate we provide a 16-bed acute admissions ward serving the local adult population of West Suffolk. We provide high standards of treatment and care if you require a safe and therapeutic setting to promote recovery.

What conditions do you treat?

Depression and anxiety, bipolar affective disorders, psychosis - such as schizophrenia, personality disorders, OCD, PTSD and other acute mental illnesses.

What age range does this service treat?

Southgate is an adult acute ward for men and women over the age of 18.

What geographical area does this service cover?

West Suffolk

 What support do you offer carers, family and friends?

During your stay, family and carers form part of your assessment and care. With your permission, we may ask to speak regularly to your relative and carer in order to receive and provide information, to offer support and to work collaboratively towards your overall care. Carers are often provided with a 'carers clinic' to help inform and support them.

There is a quiet room available for use by visitors. There is a room available off the ward for visitors with children. Children under the age of 18 are not allowed onto the ward. But in certain circumstances this can be facilitated off the ward with an allocated room provided.

 Referral to the service

What are the referral criteria

Our referrals are taken and managed for us by the Home Treatment, Psychiatric Liaison and Crisis Response teams. These teams will complete an assessment and establish if an admission is deemed appropriate for an individual's needs.

How can people get referred to this service? 

Our referrals are taken and managed for us by the Home Treatment, Psychiatric Liaison and Crisis Response teams. These teams may see and assess you if this has been requested by the GP, carers or Accident and Emergency.

What to expect when referred

If you are deemed to need an admission to Southgate Ward, on arrival you and your carer are shown around the ward. You are given a welcome pack and shown to your own en-suite room - we have separate male and female sleeping areas.

Length of admission varies and will be determined through the individuals treatment.

During this time our team of doctors, nurses and other health professionals assess, plan, implement and evaluate your needs and care.

Onsite facilities

The ward provide refreshments; tea, coffee, juice, water, biscuits and sandwiches throughout the day. Other refreshments can be obtained through a vending machine just outside the ward entrance. Alternatively there is a café in West Suffolk hospital directly opposite Wedgwood House.

 Contacting the service

Name of Matron: Neil Brandon 

Service administrative address:

Southgate Ward
Wedgwood House
West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ 

Office hours (days and times): The ward is a 24/7 service.

Telephone number (general): 01284 719778

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you can contact your service on 01284 719711.

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.​

 Contacting the ward

Ward name: Southgate Ward

Ward address:

Southgate Ward
Wedgwood House
West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ ​

Ward telephone number: 01284 719778

Ward access information: Visitors car park is available on site at the front of the West Suffolk Hospital. A short walk around hospital will bring you to Wedgwood House.

Charges apply, see parking tariffs here.

​ 
​ 
​ 
​