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Help in a crisis
Service Page
Single Point of Access Team - Central and West Norfolk

 What help do you offer?

The Single Point of Access is a team of administrator’s who receive, screen and process commissioned referrals in the Norfolk And Suffolk NHS Foundation Trust and signpost referrals to the relevant service line.

We do not accept 4-hour emergency referrals, these are phoned directly to the relevant team by the referrer.  

The team take telephone calls from stakeholders enquiring about access to the Trusts Services, others asking about referral pathways and general enquiries.

 How do I get help from your service?

Once a referral has been made and received by our service it will be processed via the Electronic Health Records and passed to the appropriate service. Should you have an enquiry about where your referral is within the system you can contact the team by telephone on 0300 790 0371. If you already have a named professional involved in your care or are aware of the service line you are allocated to you can ring them direct.          

 What hours is your service available?

Monday09:00 18:00
Tuesday 09:00 18:00
Wednesday 09:0018:00
Thursday 09:0018:00
Friday 09:0018:00

The times above exclude bank holidays.

 What can I expect from you?

We will do our best to answer your enquiry whilst you are on the telephone or we will transfer your call to the service line you are allocated to.   

 What is the main address of your service?

Norfolk and Suffolk NHS Foundation Trust
C/O Harnser House
Hellesdon Hospital
Drayton High Road
Norfolk NR6 5BE

 How can I contact you?

Tel; 0300 790 0371 and select the relevant option (this is a free phone number).

 What conditions do you treat?

We are not a Clinical Team offering treatments

 What support do you offer carers including friends and family?

We are always happy to talk to Carers, friends and family who are wanting or needing advice or wishing to share information which concerns them or that may positively impact on the Service Users care. We adhere to strict data protection legislation, however this does not affect access to our service.   

 Service Manager

Andy Mack    

 I need help urgently! Who do I call?

If you already have a named professional involved in your care or are aware of the service line you are allocated to then this would be who to contact. If you don’t or it is a medical emergency, then contact your GP who will assess what course of action is appropriate.