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Help in a crisis
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Secure Services Forensic Community Teams

 What help do you offer?

We provide a comprehensive, recovery-focused community model of care for offenders who have been, or are in the process of being, discharged from a secure unit.

Our team consists of doctors, nurses, support workers, psychologists, occupational therapists and social workers, as well as administration staff. A designated community responsible clinician leads the care for everybody using our services in the community.

Our responsibilities include extensive liaison with the Ministry of Justice, provision of social supervision reports, expert risk assessments and Care Programme Approach processes, administration and monitoring of medication and identifying referral pathways to facilitate your transfer to adult recovery teams or primary care.

Our community team works towards community rehabilitation for service users and encourages and supports people to consider applying for discharge from the Mental Health Act, with the ultimate aim of your transfer to general services or primary care.

We work with people to reduce risk at all times. Crisis plans are discussed and agreed and shared with crisis resolution home treatment teams to ensure out of hours support for you at all times.

What conditions do you treat?

• Severe enduring mental illness

• Schizophrenia

• Bipolar disorder

• Personality disorder

• Depression

• Offending behavior

What age range does this service treat?

18 years and over

What geographical area does this service cover?

Norfolk and Suffolk


 What support do you offer carers, family and friends?

  • The FCMHT has a regular newsletter which is produced by service users and our people participation lead.
  • Participation Steering Group - helping mobilise the structure for Community Service User voice.
  • Recovery and Vocational Advisory Group – focusing on areas that they agree are required for attention, which might include areas such as vocational course offer, education and employability skills for community patients, and discharge planning process.
  • Service Development Advisory Group – focusing on areas that they agree are required for attention which might include community patient feedback and quality improvement.
  • Development of a Community Hub and the Community Newsletter – signposting opportunities for social networking, community volunteering and engagement.
  • Participation Leads in Community Team – Championing and signposting Participation Opportunities.


 Referral to the service

Referral criteria

  • Existing mental health diagnosis: sychosis, Bipolar, Personality Disorder
  • Violent offence - convicted
  • Violent behaviour amounting to an offence as above, but not charged/convicted for technical reasons e.g. unfit to be interviewed, or a near miss. The violence would normally involve serious harm – life threatening or life-changing injuries.
  • Care and treatment needs that would best be met in a service for adults
  • Resident in Norfolk or Suffolk
  • Currently under the care of CMHT, or equivalent team, with CPA care coordination
  • Receiving inpatient treatment under CPA
  • Considered to be a notable risk of harm to others
  • Thought likely to benefit from the input of a specialist community forensic team.


How can people get referred to this service? 

A FCMHT referral form must be fully completed for all referrals (internal/external).

The form is intended to give a clear sense of why the referral is being made and basic biographical and risk history will improve the quality of the care we provide

The referral needs to have been discussed / reviewed in an MDT meeting such as ward round or CPA, and a senior clinician needs to support the referral.

What to expect when referred

Initial assessment and if accepted, in reach to unit and when discharged, full multi-disciplinary input in the community.

 Contacting the service

Name of Operational Manager: Pacival Mupemhi

Secure Services Forensic Community Team North

Service administrative address: Kestrel House, Hellesdon Hospital, Drayton High Rd, Norwich, Norfolk, NR6 5BE

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone number (general): 01603 786782

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you contact the service (Mon-Fri, 9am-5pm): 01603 786782. Out of hours, contact the crisis team via the Single Point of Contact: Central and West Norfolk (inc Norwich and King’s Lynn): 0300 790 0371; East Norfolk, Great Yarmouth and Waveney: 0300 123 1882


Secure Services Forensic Community Team South

Service administrative address: Cedar House, 17 Ribbans Park Road, Foxhall Road, Ipswich, Suffolk, IP3 8XL

Office hours (days and times): Mon-Fri, 9am-5pm

Telephone number (general): 01473 322252

Telephone number (urgent): If you are a service user, you are in crisis and need support urgently, you contact the service (Mon-Fri, 9am-5pm): 01473 322252. Between 8am and 8pm, contact the crisis team via the Access and Admission team: 0300 123 1334.

If there is an emergency and people are in immediate danger, call 999 for an ambulance.

If you are not a service user but require urgent support, contact your GP or call:

Samaritans: 116 123

NHS 111 (NHS support for non-life threatening situations): 111

For more information, see Help in a Crisis.

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